- Backpacking and Hiking
- Hockey
- Volunteering with youth sports programs as a coach
- Animal Care
- Rock Climbing
- Reading
Lila Wagner
Albuquerque,NM
Summary
Im a dedicated team member with strong experience in customer service, teamwork, and clear communication. Im skilled in problem-solving, cash handling, contributing to smooth daily operations and positive guest experiences.
Overview
3
3
years of professional experience
Work History
Team Member
Outpost Ice Arena
Albuquerque, NM
09.2023 - Current
- Maintained cleanliness and organization of equipment and public areas within facility.
- Assisted in daily operations of ice rink, ensuring safety protocols were followed.
- Facilitated customer interactions, providing information about services and events offered.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Hostess
County Line BBQ
Albuquerque, NM
05.2024 - 08.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Monitored dining area for cleanliness and guest satisfaction, addressing concerns promptly.
- Assisted in training new host staff on procedures and customer service standards.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Team Member
The Rinks - Lakewood Ice
Lakewood, CA
09.2024 - 12.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Roseville Area High School (remote)
Roseville, MN06.2026
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Computer skills
- Heavy lifting
- Equipment maintenance
Interests
Timeline
Team Member
The Rinks - Lakewood Ice
09.2024 - 12.2024
Hostess
County Line BBQ
05.2024 - 08.2025
Team Member
Outpost Ice Arena
09.2023 - Current
Roseville Area High School (remote)