Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lila Whitney

North Adams,MA

Summary

Compassionate and Energetic Medical/Nursing Assistant with experience in providing patient care within diverse healthcare environments. Strengths include assisting with daily living activities, skilled in performing vital signs, EKG's, and delivering bedside care to patients under nurses' supervision. Previous work has resulted in improved overall patient satisfaction due to effective communication and empathetic patient engagement. Resourceful navigation of complex healthcare environments to optimize patient care. Hardworking and dedicated professional.

Overview

18
18
years of professional experience

Work History

Nursing Assistant

Berkshire Medical Center
Pittsfield, MA
11.2023 - Current
  • Maintained patient records accurately.
  • Assisted patients with ADLs, such as bathing, dressing, grooming, eating, toileting, ambulation, and hygiene.
  • Observed patients' conditions regularly.
  • Assisted nurses with patient care, transferring patients to beds and wheelchairs, and taking vital signs.
  • Provided companionship to patients, monitored their emotional well-being.
  • Answered signal lights, bells and requests-for-service to assist patient services fulfillment.

Medical Assistant

Berkshire Orthopedics
Pittsfield, MA
12.2021 - Current
  • Kept examination rooms clean and stocked.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Provided wound care services such as changing dressings or applying topical ointments.
  • Instructed patients on proper use of crutches and braces following an injury or surgery. Removal of casts.
  • Assisted with specimens and prepared specimen forms for laboratory analysis. Phlebotomy for PRP injections - Platelet-rich plasma.

Medical Assistant

Berkshire Cardiology
Pittsfield, MA
04.2014 - 12.2021
  • Educated patients on pre-op and post-op care for cardiac procedures.
  • Conducted EKGs as requested by the physician.
  • Registered new patients into practice software.
  • Kept examination rooms clean and stocked.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription, and data entry into EHR.
  • Relayed messages from patients to physicians about concerns, condition updates to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.

Medical Assistant

Berkshire Medical Group
Pittsfield, MA
08.2006 - 04.2014
  • Educated patients on healthcare topics.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Performed basic laboratory tests, such as urinalysis, lipid, and blood glucose levels.
  • Filed insurance claims forms.
  • Ensured that all instruments used during exams were sterilized.
  • Kept examination rooms clean and stocked.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments, and managed patient flow timely.
  • Organized patient charts before each day.
  • Maintained accurate medical records through filing, charting, transcription, and data entry into EHR.
  • Ordered medical supplies, maintained inventory logs.
  • Administered injections, medications and treatments as directed by the physician.
  • Cleaned and maintained medical equipment.
  • Relayed messages from patients to physicians about concerns, condition updates to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Changed dressings on wounds to prevent infection and check for healing.

Education

Licensed Practical Nurse

McCann Technical School
North Adams, MA
11-2024

Medical Assisting

McCann Technical School
North Adams, MA
06-2021

Medical Coding Specialist

Lotris Medical Concepts
Pittsfield, MA
06-2020

Medical Scribe

Medical Scribe Online

Skills

  • Medical terminology
  • Vital Signs Monitoring
  • Electronic Charting
  • Specimen Collection
  • Supply Restocking
  • Mobility Assistance
  • Patient Care/ADL's
  • Basic Life Support
  • HIPAA
  • Patient-focused care
  • CPR Certification
  • CPT, ICD 10, and HCPCS coding
  • Multitasking
  • Phlebotomy
  • Sterile technique
  • Appointment Scheduling
  • Chart updating
  • Wound Care/Suture Removal
  • Cardiac Care/EKG
  • Medical Terminology
  • Patient Scheduling
  • Pharmacology
  • Precertification requirements
  • Insurance Verification
  • Medical Records Management (Paper and Electronic)
  • Anatomy
  • Transcription
  • Immunization Administration/Allergy Injections
  • Medication Dispensing
  • Accepting payments
  • HIPAA Compliance
  • OSHA Regulations Knowledge
  • Assist with Cast Application/Removal
  • Allscripts, Greenway, Meditech EHR
  • Skin tag,SK, abn skin spot removal/Nitrous oxide use
  • Urine Dips/Ear Lavage/Drug Screens

Timeline

Nursing Assistant

Berkshire Medical Center
11.2023 - Current

Medical Assistant

Berkshire Orthopedics
12.2021 - Current

Medical Assistant

Berkshire Cardiology
04.2014 - 12.2021

Medical Assistant

Berkshire Medical Group
08.2006 - 04.2014

Licensed Practical Nurse

McCann Technical School

Medical Assisting

McCann Technical School

Medical Coding Specialist

Lotris Medical Concepts

Medical Scribe

Medical Scribe Online

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Lila Whitney