Lilah Jeanmard
Broussard,US
Summary
Dynamic professional with extensive experience in customer service and team training, recognized for enhancing staff performance and maintaining rigorous food safety standards at Raising Cane's Chicken Fingers. Proven ability to facilitate seamless operations and elevate customer satisfaction through exceptional communication and organizational skills, honed in fast-paced environments such as Shinto Japanese Restaurant. A strong focus on detail and a customer-oriented mindset consistently drive positive guest experiences. Eager to transition into a new field and leverage expertise in effective communication and collaborative teamwork to contribute meaningfully to future endeavors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Chuy's Tex-Mex Restaurant
08.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to streamline order delivery process, enhancing overall efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed multiple tables simultaneously, prioritizing tasks to maximize service speed and accuracy.
Host
Shinto Japanese Restaurant
03.2024 - 08.2024
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously.
- Demonstrated strong problem-solving skills while managing seating arrangements and resolving guest complaints.
- Answered phone calls to take reservations, and address guest questions and concerns.
- Worked collaboratively with other staff members to ensure the efficient flow of operations during peak dining hours.
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers.
- I conversed with members and guests in an outgoing and friendly manner.
Team Member/ Trainer
Raising Cane's Chicken Fingers
06.2023 - 03.2024
- Monitored employee performance before and after training to determine areas of improvement.
- Administered effective evaluation and testing techniques to assess trainee performance.
- Engaged with coworkers in the kitchen to enhance performance.
Education
Bachelor of Communicative Disorders - Speech-Language Pathology
University of Louisiana At Lafayette
Lafayette, LA, US05.2028
High School Diploma - undefined
Southside High School
Youngsville, LA05.2024
Skills
- Attention to Detail
- Server Support
- Group reservations management
- Organizational Skills
- Customer-Oriented
- Excellent Communication
Certification
- Responsible Vendor of Louisiana 'Bar Card'
- Basic Life Support (BLS)
Timeline
Server
Chuy's Tex-Mex Restaurant
08.2024 - Current
Host
Shinto Japanese Restaurant
03.2024 - 08.2024
Team Member/ Trainer
Raising Cane's Chicken Fingers
06.2023 - 03.2024
High School Diploma - undefined
Southside High School
Bachelor of Communicative Disorders - Speech-Language Pathology
University of Louisiana At Lafayette