Lilaisbel Ellis
Summary
Goal-oriented offering support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Passionate Teaching working with students all levels. Skilled in assisting teachers with classroom functions, lesson planning, and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Publix Grocery Store
06.2017 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Made recommendations and responded request preparing specials orders and party trays.
- Followed all safety and sanitation procedures established by the company and other regulatory agencies.
Department Manager
Winn Dixie Stores
07.2005 - 06.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Performed MOD duties.
Education
Bachelor of Science - Criminal Justice Administration
Strayer University
Orlando, FL09-2014
Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Collaborative teamwork
- Classroom support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Publix Grocery Store
06.2017 - 03.2020
Department Manager
Winn Dixie Stores
07.2005 - 06.2017
Bachelor of Science - Criminal Justice Administration
Strayer University
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