Selvyn Scott Jr
Wilmington,DE
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Walmart
1251 Centerville Road
09.2023 - Current
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Improved product availability by efficiently restocking shelves and maintaining accurate inventory levels.
- Enhanced customer satisfaction by promptly assisting with locating items and answering inquiries.
- Ensured store cleanliness through regular upkeep of aisles, displays, and backroom storage areas.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Improved equipment efficiency by implementing preventative maintenance procedures and scheduling regular inspections.
- Enhanced team performance through effective supervision, training, and mentorship of electronic instrument technicians.
- Managed the repair and calibration of electronic instruments to ensure accuracy in measurements and optimal functionality.
- Streamlined communication with clients for improved service experiences and increased loyalty.
Camp Counselor
Town Park
10.2022 - 05.2023
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports
- Facilitated group problem-solving discussions to build positive relationships among campers
- Developed individualized behavior management plans for campers with special needs
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings
- Created an environment conducive to learning by implementing positive reinforcement strategies
- Maintained accurate records including daily attendance logs, incident reports, and medical forms
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Liaised with community organizations to promote recreational activities.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
Team Member
Charleys Philly Cheese Stakes
10.2022 - 02.2023
- Assisted customers with product selection and ordering process
- Provided customer service support to ensure satisfaction
- Received, processed, and stocked merchandise in accordance with store policies
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor
- Operated cash registers to process payments from customers
- Maintained a clean and organized work area throughout shift
- Collaborated with team members to maximize productivity and efficiency
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Education
High School Diploma -
Penn Foster High School
Scranton, PAHigh School Student -
Pine Bush High School
Skills
- Positive Engagement
- Program and Activity Planning
- Staff Development
- Parental Communication
- Child Supervision
- Relationship Building
- Safe Cleaning With Chemicals
- Sweeping and Mopping
- Cleaning and Sanitizing
- Snow Removal
- Supply Management
- Equipment Installation
- Parts Replacement
- Power and Hand Tool Use
- Electrical Troubleshooting
- Customer Support
- Team Collaboration
- Refunds and Exchanges
- POS System Operation
- Guest Services
- Sales Closing
- Customer Service
- Stock Replenishment
- Employee Management
- Sales Techniques
- Multitasking
- Record Keeping
- Adaptability
- Positive Attitude
- Active Listening
- Complaint Handling
- Order Processing
- Positive Engagement
- Stress Management
- Inventory Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Associate
Walmart
09.2023 - Current
Camp Counselor
Town Park
10.2022 - 05.2023
Team Member
Charleys Philly Cheese Stakes
10.2022 - 02.2023
High School Diploma -
Penn Foster High School
High School Student -
Pine Bush High School