Nathan Porter
Austin,TX
Summary
Professional with experience in customer service, sales, and youth development. Skilled in communication, conflict resolution, and problem-solving to ensure customer satisfaction and foster teamwork. Recognized for reliability, adaptability, and creating positive, engaging environments. Proven ability to achieve results while supporting team goals and organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
H-E-B
Round Rock, TX
07.2024 - Current
- Cultivated customer service and teamwork skills by collaborating with diverse clientele in a fast-paced environment.
- Consistently maintained the fastest checkout speed as a cashier, averaging 38 items per minute (IPM) while earning 10/10 customer satisfaction ratings
- Drove sales growth exceeding 15% on targeted items through strategic marketing initiatives.
Sales Associate
Window Consultation
05.2025 - 09.2025
- Enhanced customer satisfaction and achieved sales goals through expert assistance in window selection aligned with client needs.
- Awarded Salesperson of the Month as a Window Consultant for outstanding sales performance, customer service, and consistently exceeding sales targets
- Resolved customer inquiries through effective communication and problem-solving techniques.
Server
Longhorn
Round Rock, TX
02.2024 - 08.2025
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and ensured timely delivery to enhance guest satisfaction..
- Collaborated with kitchen staff to streamline food preparation and service processes.
Coach
KidStrong
Cedar Park, TX
06.2024 - 07.2024
- Developed training programs to enhance athletes' performance and teamwork skills.
- Analyzed game strategies to optimize player positioning and decision-making during competitions.
Camp Counselor
Camp Counselor BCMUD
Austin, TX
05.2023 - 02.2024
- Served as a camp counselor for K–5 children, strengthening communication, leadership, and time-management skills.
- Supervised daily activities, ensuring safety and engagement of campers in diverse outdoor environments.
- Awarded Camp Counselor of the Month for leadership, reliability, and creating a positive, engaging environment for campers
Assistant Coach
Town and Country
Austin, TX
01.2010 - 01.2023
- Built teamwork, confidence, and leadership skills through 13 years of playing soccer and volunteering as an assistant coach at Town and Country (2017–2018).
Pet Care Provider
Self Employed Services
Round Rock, TX
01.2020 - Current
- Provided daily care for pets, ensuring their health and well-being through proper feeding and exercise.
- Developed personalized care plans tailored to individual pet needs, enhancing overall client satisfaction.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05-2025
MBA - MIS/Biology
Austin Community College
Austin, Texas, TX05-2029
Skills
- Problem-solving
- Time management
- Positive engagement
- Team leadership
- Adaptable sales strategies
- Art sales negotiation
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Friendly, positive attitude
- Customer service
- Effective communication
Accomplishments
- Ranked #1 in window sales for the month, outperforming peers by consistently engaging customers, identifying needs, and effectively closing sales
- Awarded Camp Counselor of the Month in recognition of leadership, responsibility, and positive impact on campers.
- Maintained a 4.0 GPA throughout all four years of high school, demonstrating consistent academic excellence and discipline.
- Led the team in product sales at H-E-B, consistently outperforming coworkers by recommending products and closing sales.
- Completed a marathon in under 2:55 and a half marathon in 1:19, earning multiple podium finishes in competitive races.
Certification
- First Aid/CPR Certified
- Texas Food Handler + TABC Certification
- Microsoft Office Specialist
Languages
English
Fluent
Spanish
Semi-fluent
Timeline
Sales Associate
Window Consultation
05.2025 - 09.2025
Customer Service Representative
H-E-B
07.2024 - Current
Coach
KidStrong
06.2024 - 07.2024
Server
Longhorn
02.2024 - 08.2025
Camp Counselor
Camp Counselor BCMUD
05.2023 - 02.2024
Pet Care Provider
Self Employed Services
01.2020 - Current
Assistant Coach
Town and Country
01.2010 - 01.2023
High School Diploma -
Round Rock High School
MBA - MIS/Biology
Austin Community College