Lindsay K. Lee

Patient Care Coordinator

BluePearl Pet Hosital

Appleton , WI

07.2007 - Current

Numerous promotions throughout my 17 years of employment at a 24/7 emergency and specialty veterinary hospital starting as a Patient Care Coordinator to the Hospital Administrator's Assistant, to a Client Service Manager with nearly 20 direct reports, to the now Financial Coordinator.
Act as a liaison between the attendDVM, primary care veterinarian and pet owner to review current treatment plans, cost associated with care as well as at home care instructions and follow up requirements.
Keep the Hospital Administrator and Practice Manager apprised of all urgent matters that require immediate attention whether client, associate or grounds related.
Address client complaints and inquiries regarding billing, treatment and care for their pet. Review cases and present necessary details to Hospital Administrator or Practice Manager for improved customer satisfaction.
Coordinate catering needs for meetings, visiting doctors and continuing education classes.
Assist with creating monthly agenda for all staff meetings including creating presentations and providing reference materials as well as present at the meetings.
Interview, hire, onboard, and assist with training new associates.
Create and maintain the Client Service and Patient Care Coordinator schedules including finding coverage when associates call out for their shift.
Maintain accounts receivables. Work with third parties for collections proceedings. Audit invoices daily to capture missed charges. Make arrangements for billing clients when applicable. Reconcile and report daily deposits.
Assist our Hospital Administrator with bi-annual fee increases.
Gather and present data related to accounts receivables and frequently missed charges, as needed.
Present and train associates on updates or changes to existing financial protocols to ensure compliance of standard operating procedures.