Lili Hay
Douglas City,CA
Summary
Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. i am also a
Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.
Overview
3
3
years of professional experience
Work History
Customer Service
Airbnb/Bed and Breakfast
Douglas City, CA
04.2024 - Current
- Checked-in guests using online software systems, such as Airbnb and Vrbo.
- Responded to guest inquiries in a timely manner by phone, email, or text.
- Maintained an organized system for tracking bookings, payments, cancellations, reviews.
- Advised guests on attractions in the local area based on their interests.
- Assisted with marketing efforts by creating content for social media platforms.
- Organized and maintained a clean, safe, and inviting environment for guests.
- Processed payments through secure payment gateways like Venmo and Zelle.
- Provided concierge services such as arranging transportation or restaurant reservations.
- Resolved customer service issues quickly and professionally when they arose.
- Created detailed listings on Airbnb with photos and accurate descriptions of the property amenities.
- Greeted guests upon arrival and provided information about the property and local area.
- Implemented policies that promoted positive experiences for both owners and guests.
- Answered telephones to assist customers and resolve issues.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
House Cleaner
Airbnb
Junction City, CA
06.2022 - 07.2024
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Caregiver
Mid Valley Providers
Redding
10.2024 - 06.2025
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Scheduled daily and weekly care hours for client caseload.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
Education
High School Diploma - undefined
Trinity High School
Weaverville, CA06.2024
Skills
- Outstanding customer service
- Customer Relations
- Driving customer satisfaction
- Personalized service
- Janitorial services
- Customer Requests
- Customer interaction
- Social services knowledge
- Food Service
- Respectful and compassionate
- Time management
- Problem-solving
- Patient care
- Daily living assistance
- Multitasking and organization
- Basic housekeeping
- Housekeeping
- Meal preparation
- Compassionate care
- Heavy lifting
- Hoyer lifting equipment
Accomplishments
- Trinity Scholarship Foundation Director's Award- for scholastic ability, citizenship and leadership.
- J.C. North Fork Grange Scholarship- for leadership and promise of future success.
Timeline
Caregiver
Mid Valley Providers
10.2024 - 06.2025
Customer Service
Airbnb/Bed and Breakfast
04.2024 - Current
House Cleaner
Airbnb
06.2022 - 07.2024
High School Diploma - undefined
Trinity High School