Lili Holman
San Antonio,TX
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Spectrum
San Antonio, TX
08.2024 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
Lingerie Manager
Dillards
San Antonio, TX
12.2022 - 08.2024
- Conducted regular performance appraisals for staff members, identifying areas of improvement and recognizing top performers for their contributions.
- Utilized data-driven insights from sales reports to identify best-selling products and allocate resources effectively across different departments within the store.
- Maximized sales opportunities by upselling complementary items like accessories or loungewear during customer interactions.
- Implemented loss prevention strategies to minimize instances of theft and shrinkage within the store.
- Enhanced customer satisfaction through personalized bra fittings and expert lingerie recommendations.
Assistant Store Manager
Family Dollar
Athens, AL
01.2022 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Busser
Cheesecake Factory Inc
Huntsville, AL
06.2021 - 01.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Waitress
Huddle House
Ardmore, TN
06.2019 - 06.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Education
Giles County High School
Pulaski, TN05.2021
Skills
- Upselling and Cross Selling
- Documentation skills
- Customer Feedback Analysis
- Customer Relations
- Customer Retention Strategies
- Decision-Making
- Microsoft Office
Accomplishments
My team and I won the Dillard's Dilly service award 2 times in 2023-2024.
Timeline
Retention Specialist
Spectrum
08.2024 - Current
Lingerie Manager
Dillards
12.2022 - 08.2024
Assistant Store Manager
Family Dollar
01.2022 - 12.2022
Busser
Cheesecake Factory Inc
06.2021 - 01.2022
Waitress
Huddle House
06.2019 - 06.2021
Giles County High School