Lili Martinez

As a manager at Beans and Brews, I oversaw daily operations, including staff scheduling, training, and customer service to ensure a smooth and efficient workflow. I handled inventory management, cash handling, and resolved customer concerns to maintain high satisfaction. I also supported the team by leading by example, fostering a positive work environment, and driving sales through excellent service and teamwork.

At the original pancake house I managed waitlists, reservations, and seating charts to ensure smooth and efficient table turnover during peak breakfast and brunch hours.

Took customer orders at the register, answered questions about the menu, and ensured all modifications and special requests were entered correctly. I also handled cash, credit card, and mobile payments with attention to accuracy and efficiency

As a cashier at McDonald’s, I provided fast and friendly service, accurately handled cash and card transactions, and helped maintain a clean, organized workspace. I worked closely with team members to ensure efficient operations during busy hours and supported customer needs to create a positive dining experience.

As a housekeeper at The Lodge, I cleaned and prepared guest rooms, restocked amenities, and ensured all areas met hotel standards. I worked efficiently with attention to detail to create a comfortable and welcoming environment for every guest.