Lilia A Marquez
El Paso
Summary
Dynamic BBA graduate in Business Management with a concentration in Human Resource Management from UTEP, complemented by hands-on experience as a Replenishment Coach at Walmart. Proven leadership skills, enhanced operational efficiency, and a commitment to team development. Eager to apply retail management expertise and academic HR knowledge in an entry-level role focused on HR, operations, or leadership development. Dedicated to driving results through collaboration, data-driven decision-making, and people-centric strategies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Replenishment Coach
Walmart Carlsbad, NM
Carlsbad, NM
08.2017 - 10.2022
- I bring a unique blend of academic knowledge and hands-on leadership experience. Through my Bachelor’s in Business Administration with a concentration in Human Resource Management and a minor in Computer Information Systems from UTEP, I’ve developed a strong foundation in HR policies, employee relations, compensation, and HRIS systems such as PowerBI and Jamovi. My education has equipped me to analyze workforce trends, resolve conflict, and apply HR principles to support organizational growth. Complementing this, I gained four years of leadership experience at Walmart as a Replenishment Coach, where I supervised and trained teams, managed inventory strategies, collaborated with suppliers, and identified process improvements to enhance efficiency. This role strengthened my skills in performance management, problem-solving, and communication—key capabilities that translate directly into human resources and business operations. Together, my academic preparation and real-world retail management experience demonstrate my ability to balance strategic HR knowledge with practical leadership. I am adaptable, results-driven, and committed to fostering organizational success through people, process, and performance.
- Mentored team members to enhance performance and achieve operational excellence.
- Implemented training programs that improved employee productivity and engagement.
House Lead/Caregiver
Aspire Developmental Services
03.2015 - 06.2017
- Developed personalized care plans to address unique needs of each client.
- Supervised daily activities to enhance individual development and well-being.
- Trained and mentored junior caregivers on best practices and care techniques.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Implemented behavioral management strategies to improve client engagement and compliance.
- Conducted regular assessments to monitor client progress and adapt care plans accordingly.
- Maintained accurate documentation of client interactions and care outcomes for compliance purposes.
Server, Head Bartender
Cattle Baron Roswell, NM
Roswell, NM
07.2012 - 09.2015
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Managed multi-table service efficiently during peak hours, optimizing guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Trained new servers on menu items, service standards, and restaurant policies.
- Implemented suggestions for improving workflow, enhancing service efficiency and team performance.
- Resolved customer complaints promptly, maintaining a high standard of guest relations.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
BA - Business Management, Human Resource Management
University of Texas At El Paso
El Paso, Texas05-2025
Associate of Arts - Human Services
Eastern New Mexico University
Roswell, NMAssociate of Science - Respiratory Therapy
Eastern New Mexico University
RoswellSkills
- Marketing
- Project management
- Effective communication
- Employee relations
- Performance management
- Organizational skills
- Training and development
- HR policy knowledge
- Analytical thinking
- Adaptability
- Communication
- Problem-solving
- MS Office Suites
- Retail Management
- Critical Thinking
- Group leadership
- Personable and friendly
- Building relationships
- Team development
- Team motivation
- Interpersonal relationships
- Motivational leadership style
- Verbal and written communication
- Team Training
- Ethics and integrity
- Safety protocols
- Personal development
- Task delegation
- Coaching techniques
- Strategic planning
Accomplishments
- Expanded facilities by proposing, winning and executing capital works project that included assembling a strong, results driven team who was able to not only achieve their goals but surpass them. Together we became a store capable of running a "truck to shelf" goal that not many are able to accomplish.
- Facilitated the building of strong work relationships by enacting a positive and competitive work environment.
- Received numerous commendations from store manager and district manager for team building, mentoring and leadership skills.
- Supervised team of 12-200 staff members.
Certification
- Certified Replenishment Coach, Walmart - 2018-2022
- Fork lift, electric pallet jack, scissor lift Training - 2017-2022
- Cap2 Supervisor, Walmart - 2017-2018
Communication
- Bilingual communicator (English & Spanish) able to connect with diverse employee groups and stakeholders
- Skilled in presenting policies, procedures, and performance expectations clearly to teams and management
- Experienced in conflict resolution and mediation, fostering positive employee relations
- Strong written communication for creating reports, training materials, and HR documentation
- Proficient in leading team meetings, training sessions, and one-on-one coaching conversations
Leadership
- Led and coached associates with an emphasis on employee development, retention, and engagement
- Applied HR knowledge to resolve workplace conflicts and maintain a positive, inclusive environment
- Directed team performance by setting clear goals, providing constructive feedback, and recognizing achievements
- Supported training and onboarding efforts to ensure smooth employee transitions and long-term success
- Championed process improvements with a focus on efficiency, fairness, and employee well-being
- Fostered a culture of accountability, collaboration, and continuous growth within diverse teams
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Replenishment Coach
Walmart Carlsbad, NM
08.2017 - 10.2022
House Lead/Caregiver
Aspire Developmental Services
03.2015 - 06.2017
Server, Head Bartender
Cattle Baron Roswell, NM
07.2012 - 09.2015
BA - Business Management, Human Resource Management
University of Texas At El Paso
Associate of Arts - Human Services
Eastern New Mexico University
Associate of Science - Respiratory Therapy
Eastern New Mexico University