Lilia Bhan
Chapel Hill,NC
Summary
Friendly and positive esthetician graduate from the Aveda Institute Chapel Hill. Deep knowledge of skin conditions and effective treatments. Passion for makeup, facial waxing, facials and lashing. skilled at sales, experienced with customer service and communication skills, builds good relationships with all clients and maintains loyal business, strong work ethic. Organized and detail-oriented to manage efficient and effective store and spa operations.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber Eats
Durham, North Carolina
08.2024 - Current
- Delivered meals promptly while following designated routes and guidelines.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained cleanliness and organization of vehicle for optimal food handling.
Benefit Brow Artist
Ulta
Durham, North Carolina
05.2025 - 02.2026
- Consulted with clients to determine brow shaping preferences and styles.
- Performed precise brow shaping using waxing, tweezing, and threading techniques.
- Maintained cleanliness and organization of workstations and tools during services.
- Educated clients on brow maintenance and recommended appropriate products.
- Collaborated with team members to ensure smooth operations during peak hours.
- Demonstrated knowledge of all current trends in brow shaping and design.
- Maintained a clean, safe working environment in the salon.
- Attended training sessions to keep up-to-date with new treatments and techniques.
- Instructed customers on proper aftercare techniques for their newly threaded brows.
- Performed waxing services, including upper lip and chin waxing.
- Prepared treatment rooms prior to appointments by cleaning surfaces and setting out tools and products.
- Assessed customer's individual needs and preferences to create customized looks.
- Educated customers about makeup application techniques for eyebrows.
- Managed client appointments efficiently while providing excellent customer service.
- Adhered to health and safety regulations at all times while performing treatments.
- Recommended products based on skin type and desired results.
- Monitored stock levels of supplies such as tweezers, scissors, thread, wax strips.
- Upsold additional services when appropriate by offering discounts or special promotions.
- Created an inviting atmosphere by engaging with guests in a friendly manner.
- Ensured that all equipment was properly sanitized before each use.
Beauty Operations Manager
Sephora at Kohls
Garner, North Carolina
02.2024 - 08.2025
- Provided coaching and feedback on employee performance, encouraging professional development.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Established clear expectations for employees, providing guidance when needed.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Assisted in the development of new beauty products and services.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Administered special promotions such as discounts or loyalty rewards programs.
- Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Ensured that all displays were neat and organized at all times.
- Created a positive shopping experience for each customer through effective communication skills.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Attended product training sessions to stay updated on new products and trends in the industry.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Freelance Makeup Artist
Self-employeed
Raleigh, North Carolina
11.2023 - 05.2025
- Recommended specialized treatments for skin conditions such as acne or wrinkles.
- Consulted with clients about desired look or color palette prior to application process.
- Ordered supplies when necessary to replenish stock levels of cosmetics and skincare items.
- Researched current trends in beauty industry while staying informed about new technologies available.
- Maintained a clean and sanitary work area in accordance with health regulations.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
- Performed makeovers for special events.
- Conducted demonstrations at cosmetic counters to promote new products.
- Educated customers on proper usage of skincare products for optimal results.
- Demonstrated makeup application techniques to clients based on individual features and preferences.
- Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
- Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
Student Esthetician
Aveda
Chapel Hill, NC
05.2023 - 11.2023
- Sold lotions, creams and other skincare products.
- Applied makeup and performed makeovers on customers weekly.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Updated and maintained customer information records and beauty services provided.
- Developed new styles and techniques.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Ordered, displayed and maintained supplies.
- Offered clients catalog showcasing services, gave options to meet individual preferences.
Stylist
My Sisters Cottage (retail boutique)
Durham, NC
- Styled outfits for clients, enhancing their personal style and confidence.
- Assisted customers with product selections, providing personalized fashion advice.
- Maintained visual merchandising standards, ensuring an appealing store layout.
Education
Veterinary Technician - Animal Health
Alamance Community College
Graham, NC 06.2026 - 06.2026
600 Hours Esthetics Training - Esthetics
Aveda Institute Chapel Hill
Chapel Hill, NC10-2023
GED -
Wake Technical Community College
Raleigh, NC08-2022
Skills
- POS System Operation
- Verbal and Written Communication
- Stocking and Receiving
- Store Opening and Closing
- Merchandising
- Flexible Schedule
- Cash Handling
- Upselling Techniques
- Time Management
- Problem-Solving
- Customer Service
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Client Service
- Team Supervision
- Team Check-Ins
- Sales expertise
- Relationship Building
- Cosmetics and Facial Care Services
- Products knowledge
- Sales closing
- Customer Engagement
- Sales proficiency
- Makeup Application
- Hygiene standards
- Organization and Multitasking
- Beauty Trends
- Flexibility and Adaptability
- Merchandise Restocking
- Team Collaboration
- Brand Awareness
- Brand Promotion
Languages
English
First Language
Spanish
Upper Intermediate
B2
Passions
- Lash and brow lamination
- Lash and brow tinting
- Bridal and event Makeup
- Lash extensions
- Brow and facial waxing
- Facials
- Customer service
- Animal care
- Gym/exercise health
Certification
- Barbicide License - 2023
- Lucas-Cide License - 2023
- MUD makeup certification - 2023
- 600 hours esthetics training - 2023
- Benefit Brow Artist Training
Volunteer Work
- Animal shelter volunteer hours
- Nursing home volunteer hours
- Zoo volunteer hours
References
References available upon request.
Timeline
Veterinary Technician - Animal Health
Alamance Community College
06.2026 - 06.2026
Benefit Brow Artist
Ulta
05.2025 - 02.2026
Uber Driver
Uber Eats
08.2024 - Current
Beauty Operations Manager
Sephora at Kohls
02.2024 - 08.2025
Freelance Makeup Artist
Self-employeed
11.2023 - 05.2025
Student Esthetician
Aveda
05.2023 - 11.2023
600 Hours Esthetics Training - Esthetics
Aveda Institute Chapel Hill
GED -
Wake Technical Community College
Stylist
My Sisters Cottage (retail boutique)