Ariell Amezquita
Summary
Proficient food service management professional successful at overseeing employee training, optimizing team performance, and increasing customer satisfaction.
Overview
11
11
years of professional experience
Work History
Uber Driver
Uber
New Jersey
09.2023 - Current
- Handled unexpected situations and delays calmly using superior driving abilities.
- Ensured consistent excellence in service, maintaining vehicle standards and customer contentment.
General Manager
Gus Last Word
Woodridge, New Jersey
03.2023 - 08.2023
- Developed and promoted 1950s-style menu items to enhance brand experience.
- Managed daily operations encompassing financial oversight, team leadership, and weekly reporting.
- Built a team focused on providing exceptional hospitality, prioritizing personalized guest experiences.
- Tailored weekly specials to meet preferences of local customers, enhancing customer loyalty.
Restaurant Manager
Carmines
New York
03.2022 - 12.2022
- Managed daily shift operations, providing hands-on support.
- Collaborated with front and back-of-house teams to enhance workflow efficiency.
- Managed Front Desk operations and created extensive training guides to boost employee efficiency.
- Performed end-of-day financial audits, maintaining consistent accuracy in bank records.
General Manager
Ainsworth Midtown
New York
07.2019 - 03.2022
- Cultivated a team committed to exceptional service and hospitality.
- Adhere to and enforce employee compliance with health, safety, sanitation standards, and all state liquor regulations.
- Created diverse seasonal menu and beverage selections.
- Generated comprehensive daily and weekly financial reports.
Server/Bartender
Johnny Utah’s
New York
03.2014 - 08.2019
- Expertly handle transactions using Aloha and TouchBistro systems.
- Maintained expertise in changing menus, daily specials, and allergen options.
- Enhanced customer service by instructing new staff on proper bar and dining room protocols.
- Verified and handled orders efficiently, ensuring exceptional levels of client satisfaction.
Skills
- Labor and food cost control
- Team management
- Menu development
- Sales growth
- Marketing and promotions
- Point of sale (POS) system operation
- Fluent in Spanish and English
- Crisis management
References
References available upon request.
Timeline
Uber Driver
Uber
09.2023 - Current
General Manager
Gus Last Word
03.2023 - 08.2023
Restaurant Manager
Carmines
03.2022 - 12.2022
General Manager
Ainsworth Midtown
07.2019 - 03.2022
Server/Bartender
Johnny Utah’s
03.2014 - 08.2019