BLANCA RICHARDSON
Management
HOUSTON,TX
Summary
Dedicated Food and Beverage professional with history of meeting company goals utilizing consistent and organized
practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the
organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive
attitude. Willingness to take on added responsibilities to meet team goals. Safety focused individual possessing
outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and materials.
Excellent record of punctuality and work ethic.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber Technologies Inc
Houston
06.2016 - Current
- Delivered goods and products to customer on time and in excellent condition
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions
Associate Manager
Towne Park LLC
Houston
2022 - 2023
- Directly oversaw property account performance in financial management, guest satisfaction, client satisfaction and business development objectives
- Communicated escalating issues to AM to address and correct
- Effectively planned, set priorities, and managed several complex projects simultaneously while working under pressure to meet deadlines
- Demonstrated work ethic, drive, energy, and persistence to achieve goals
- Maintained stability, dependability and professionalism when faced with changing and difficult situations
- Utilized MS Office (Excel, Word, and Outlook), various technology and point-of-sale applications
- Communicated, analyzed, and interpreted general business policies, procedures, equipment manuals, and training materials
- Composed professional internal and external business communications including reports, memos, letters, and e-mails
Assistant F&B Manager
Marriott International
Houston
2020 - 2022
- Resolved customer complaints involving food or beverage quality and service
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary
- Responded to customer complaints, addressing concerns and distress with amicable interactions
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events
Bartender Server Trainer
Marriott at Springwoods Village
Houston
2019 - 2020
- Explained menu items and suggested appropriate options for food allergy concerns
- Managed inventory of dining room products, including condiments, linens, and flatware
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Education
High School Diploma -
Avance Adult Literacy
03.2013
Skills
- Restaurant Operations management
- Labor and food cost control
- Strong leader
- Hiring and training
- Server Bartender
- Restaurant Experience
- Banquet Experience
- Retail Management
- Planograms
- Profit & Loss
- Merchandising
- Labor Cost Analysis
- Store Management Experience
- Kitchen Experience
- Inventory Control
- Catering
- Strategic Planning
- Microsoft Office
- Time Management
- Verbal and Written Communication
Certification
TABC Certified Food Handler Certification
LANGUAGES
Native or Bilingual
Timeline
Associate Manager
Towne Park LLC
2022 - 2023
Assistant F&B Manager
Marriott International
2020 - 2022
Bartender Server Trainer
Marriott at Springwoods Village
2019 - 2020
Uber Driver
Uber Technologies Inc
06.2016 - Current
High School Diploma -
Avance Adult Literacy
TABC Certified Food Handler Certification
LANGUAGES
Native or Bilingual
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