Lilia Hernandez
Dale,TX
Summary
Dynamic professional with extensive experience in retail and property management, notably at Highview Supermercado. Proven expertise in vendor negotiation and budget management, enhancing operational efficiency. Adept at training staff to deliver exceptional customer service, resulting in improved tenant satisfaction and retention. Strong cash handling skills complement a commitment to excellence.
Overview
12
12
years of professional experience
Work History
Cashier
Dale Supermercado
01.2023 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Managed cash register operations, balancing cash drawer at end of shifts.
Manager
Highview Supermercado
07.2023 - 01.2024
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Developed and implemented inventory management strategies to optimize stock levels.
- Trained and mentored staff on customer service best practices and product knowledge.
- Analyzed sales data to identify trends, enhancing promotional strategies for increased revenue.
- Collaborated with vendors to negotiate favorable terms, improving supply chain efficiency.
Apartment Manager
Capstone Management
09.2013 - 02.2021
- Managed daily operations, ensuring high standards of property maintenance and tenant satisfaction.
- Coordinated leasing activities, including tenant screening and lease negotiations.
- Implemented budget controls to optimize operational spending and enhance profitability.
- Supervised maintenance staff, improving response times for service requests.
- Developed community engagement initiatives to foster tenant relationships and increase retention rates.
- Conducted regular property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Trained new staff on property management software and best practices for customer service excellence.
- Managed property financial records by collecting rent from 250 tenants and reconciling monthly accounts payable and receivable.
Education
High School Diploma -
Uvalde High School
Uvalda, GASkills
- Cash handling
- Customer service
- Transaction processing
- Point of sale operations
- Vendor negotiation
- Staff training
- Budget management
- Lease negotiations
Languages
Spanish
Full Professional
Timeline
Manager
Highview Supermercado
07.2023 - 01.2024
Cashier
Dale Supermercado
01.2023 - Current
Apartment Manager
Capstone Management
09.2013 - 02.2021
High School Diploma -
Uvalde High School