Lilia Palii
Glendale Heights,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bodenhamer Recreation Center
Gulf Shores, AL
04.2018 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Floor Manager
Souvenir City
Gulf Shores, AL
04.2015 - 02.2018
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Trained, motivated and oversaw team of 12-15 Sales Associates, and 2 Key Holders delivering outstanding service to every customer.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Operated a cash register for cash, check and credit card transactions.
- Directed efficient store recoveries to keep merchandise organized and presentable for customers.
- Examined merchandise to verify that it was correctly priced and displayed.
Customer Service Cashier
Souvenir City
Orange Beach, AL
03.2014 - 04.2015
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Answered product questions and telephone calls with up-to-date knowledge of sales and store promotions calls and in an appropriate manner.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers promptly and responded to questions.
- Used time efficiently when not serving customers, including folding clothes,unbox new merchandise and cleaning out fitting rooms.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Bachelor of Science - English Language And Literature, French
Moldova State University
Chisinau07.2008
Skills
- Motivated team player
- Reliable and Responsible
- Customer-oriented
- Quick learner
- Goal Setting and Achievement
- Efficient and Detail-Oriented
- Technologically Savvy
- Calm and Professional Under Pressure
Languages
English
Professional
Romanian
Native/ Bilingual
Russian
Limited
Timeline
Customer Service Representative
Bodenhamer Recreation Center
04.2018 - 01.2021
Floor Manager
Souvenir City
04.2015 - 02.2018
Customer Service Cashier
Souvenir City
03.2014 - 04.2015
Bachelor of Science - English Language And Literature, French
Moldova State University
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