Lilia Peters
Kenosha
Summary
Guest Service Specialist known for completing tasks efficiently and with high productivity. Skills in conflict resolution, customer relationship management, and communication. Excel in empathy, teamwork, and problem solving to enhance guest satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Guest Service
Kwik Trip
Pleasant Prairie
03.2024 - Current
- Time management, working individually while keeping production running smoothly
- General cleanliness and maintenance
- Delivered exceptional guest service with friendly and helpful attitude
Community Service Volunteer
Service to Community
Fort McCoy
01.2023 - 06.2023
- Assisted with set-up, and managed for the Special Olympics
- Environmental impact, planted over 1,000 pine trees
- Landscaped gravestones at local cemetery
- Tutored and mentored middle school students
- Contributed to area beautification
Customer Service Associate
Goodwill Industries
Sturtevant
05.2022 - 01.2023
- Assisted customers at register
- Stocked inventory
- Cleaned and Organized store
Education
Wisconsin Challenge Academy
Fort McCoy, WI 01.2023 - 06/2023
Diploma -
Washington Park High School
Racine, WI 09.2019 - 03.2020
Skills
- Leadership/Followership skills
- Cash handling procedures
- Customer service
- Self-discipline
- Integrity
- Organization
- Time management
Timeline
Guest Service
Kwik Trip
03.2024 - Current
Wisconsin Challenge Academy
01.2023 - 06/2023
Community Service Volunteer
Service to Community
01.2023 - 06.2023
Customer Service Associate
Goodwill Industries
05.2022 - 01.2023
Diploma -
Washington Park High School
09.2019 - 03.2020