Lilia Rebello Rangel
Delray Beach,FL
Summary
Detail-oriented and customer-focused professional with experience in customer relations, administrative support, and hospitality. Skilled in managing complex client cases, resolving issues efficiently, and providing exceptional service in fast-paced environments. Strong communication, organizational, and problem-solving abilities, with experience working directly with international clients and handling sensitive documentation.
Overview
3
3
years of professional experience
Work History
Client Service Specialist
D4U Immigration
Boca Raton, FL
06.2024 - Current
- Manage post-filing immigration cases, ensuring clients receive timely updates and guidance throughout the immigration process.
- Review case documentation and monitor USCIS communications and deadlines.
- Assist clients with requests related to RFEs, Adjustment of Status, Consular Processing, Work Permits, and Green Card applications.
- Coordinate communication between clients, attorneys, and internal departments.
- Provide detailed support while maintaining confidentiality and accuracy in sensitive immigration matters.
- Deliver exceptional customer service to clients from diverse cultural and professional backgrounds.
Costumer Service Agent
Azul Brazilian Airlines
Fort Lauderdale, FL
11.2023 - 05.2024
- Problem solver expertise in difficult cenarios, as flight delayed or cancellation.
- Strengthened customer service expertise through consistently delivering efficient and accurate assistance.
- Work along with high security departments as CBP and TSA at the airport, therefore extremely detailed when it comes to passport and all securities verifications.
Receptionist
Medstation
Pompano
05.2023 - 10.2023
- Efficiently managed multiple tasks, including check-ins, check-outs, reservations, and inquiries
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Resolved guest issues, complaints, and requests promptly and professionally.
Education
High School Diploma -
Monarch High School
Coconut Creek, FL06.2022
Skills
- Client Relationship Management
- Customer Service Excellence
- Administrative Support
- Document Review & Organization
- Attention to Detail
- Problem Solving
- Time Management
- Quick learner
- Multitasking
- Team Collaboration
Languages
Portuguese
Native/ Bilingual
English
Native/ Bilingual
Spanish
Limited
Timeline
Client Service Specialist
D4U Immigration
06.2024 - Current
Costumer Service Agent
Azul Brazilian Airlines
11.2023 - 05.2024
Receptionist
Medstation
05.2023 - 10.2023
High School Diploma -
Monarch High School