Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilia Velazquez

Lilia Velazquez

Legal Assistant
Pembroke Pines,Florida

Summary

Focused Legal Secretary with a solid administrative support background. Pays attention to details as well as considering the larger picture when managing court filing procedures and deadlines. Detail-oriented Legal Secretary with vast knowledge of the legal industry and office management. Organized and efficient to learn new processes quickly. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

Overview

13
13
years of professional experience

Work History

Supervisor

Aramark
08.2021 - 05.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Airline Dispatcher Assistant

Sunrise FreightWay
06.2014 - 07.2019
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.
  • Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
  • Trained and guided new team members to apply best practices and comply with protocols and regulations.
  • Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
  • Managed customer accounts and invoicing.
  • The monitored flow of paperwork and directed information to appropriate departments.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Developed and implemented customer service policies and procedures.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Planned, organized, and managed the work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic databases.
  • Maintained professional relationships with shippers, receivers, and drivers to increase trust, reliability, and rapport.
  • Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.

Assistant Manager

MIAMI DADE COUNTY PUBLIC SCHOOLSi
Miami, FL
05.2010 - 12.2013
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Education

Associate of Applied Science - ABA Paralegal

Miami Dade College
Miami, FL
06.2024

Skills

  • Word Processing
  • Executive Calendars
  • Spreadsheets
  • Document Filing
  • Editing and Proofreading
  • Efficient Multi-Tasker
  • Schedule Maintenance
  • Data Entry
  • Administrative Support
  • File and Record-Keeping
  • Fast Learner
  • Microsoft Office Suite

Languages

Spanish
Native or Bilingual

Timeline

Supervisor

Aramark
08.2021 - 05.2023

Airline Dispatcher Assistant

Sunrise FreightWay
06.2014 - 07.2019

Assistant Manager

MIAMI DADE COUNTY PUBLIC SCHOOLSi
05.2010 - 12.2013

Associate of Applied Science - ABA Paralegal

Miami Dade College

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Lilia VelazquezLegal Assistant