Liliahna DaCosta
New Bedford,MA
Summary
Dynamic food service professional with a strong work ethic and exceptional customer service skills, honed at Toast N Jam. Proven ability to enhance order accuracy and streamline operations, ensuring high-quality dining experiences. Adept at food presentation and relationship building, contributing to increased guest satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Food Expeditor
Toast N Jam
New Bedford, MA
07.2022 - Current
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Supported overall restaurant success by stepping in to assist other team members during peak service hours.
- Applied keen attention to detail when plating dishes, ensuring consistent presentation standards that met or exceeded guest expectations.
- Streamlined kitchen operations for increased efficiency by coordinating with chefs and servers on meal preparation and presentation.
- Worked closely with management to identify and implement process improvements that led to increased operational efficiency and overall team success.
Server
Toast N Jam
New Bedford, MA
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
GED -
New Bedford High School
New Bedford, MASkills
- Food presentation
- Fast-paced environment
- Stress tolerance
- Quality assurance
- Restaurant operations
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Reliability
- Customer engagement
- Relationship building
- Strong work ethic
- High volume dining
- Suggestive selling
- Dining area maintenance
- Tableside etiquette
- Exceptional customer service
Timeline
Food Expeditor
Toast N Jam
07.2022 - Current
Server
Toast N Jam
07.2022 - Current
GED -
New Bedford High School