Summary
Overview
Work History
Education
Skills
Timeline
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LILIAHNA HATCHETT

Memphis

Summary

Determined and passionate team leader with over two years management experience. Familiar with computer work, budgeting, and demanding production goals. Flexible with task given and will be a fast learner. Team Leadership Team management Communications Data entry Report writing Customer service

Overview

6
6
years of professional experience

Work History

General Supervisor

Microsoft Certificate, Fast-Typer, Victoria's Secret & PINK
07.2018 - Current
  • Exceeded company goals by collaborating with coworkers and team members to share and implement processes to meet set objectives
  • Was in charge of the hiring processes for over [Number] permanent and seasonal employees
  • Used my knowledge to provide product quality assurance and inventory maintenance, allowing me to work more efficiently
  • Increased efficiency by [Number]% by [Action] and eliminating worker downtime
  • Was in charge of managing and allocating $[Amount] in production budget funds, as well as approving expenditures and overseeing spending
  • Planned operations to adhere to predetermined schedules, taking into account order demands and business projections.

Catering Staff Member

Carabbas
04.2023 - 08.2023
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Greeted customers and answered inquiries regarding menu items and specials.

Catering Coordinator

Camp Conquest
08.2022 - 11.2022
  • Organized a catering service that could serve up to [Number] people by documenting the items ordered and taking [Action]
  • Kept the tables clean by clearing dirty dishes, wiping down surfaces, and refreshing glasses
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.

Sales Generalist

Pacific Sunwear
05.2017 - 07.2018
  • Exceeded sales goals by at least [Number]% for [Number] quarters in a row
  • Communicated with customers to learn about their needs and make recommendations for the best solutions
  • Increased YOY revenue by $[Number], resulting in a [Number]% increase since [Timeframe].

Education

Bachelor of Arts - Hospitality Administration And Management

University of Memphis
Memphis, TN
08.2023

Skills

  • Leadership
  • Mentoring
  • Multitasking Abilities
  • Production Standards
  • Customer Experience
  • Critical Thinking
  • Microsoft Office

Timeline

Catering Staff Member

Carabbas
04.2023 - 08.2023

Catering Coordinator

Camp Conquest
08.2022 - 11.2022

General Supervisor

Microsoft Certificate, Fast-Typer, Victoria's Secret & PINK
07.2018 - Current

Sales Generalist

Pacific Sunwear
05.2017 - 07.2018

Bachelor of Arts - Hospitality Administration And Management

University of Memphis

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LILIAHNA HATCHETT