Liliam Navarro
Newington,CT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Support Services Supervisor
Wheeler Clinic
09.2020 - Current
- Improved team efficiency by streamlining support processes and implementing new procedures.
- Reduced response time for customer inquiries by prioritizing tasks and delegating responsibilities effectively.
- Enhanced customer satisfaction by consistently providing prompt, accurate, and thorough assistance in resolving issues.
- Facilitated communication between departments to ensure seamless coordination of support services.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
Customer Service Manager
Walmart
04.2015 - 08.2020
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Academia Naval Almirante Illingworth
Guayaquil, Ecuador01.2008
Skills
- Remote Team Management
- Escalation management
- Leading Team Meetings
- Work Planning and Prioritization
- Decisive Decision-Making
- Bilingual in Spanish
- Coaching and Mentoring
- Incident Management
Timeline
Support Services Supervisor
Wheeler Clinic
09.2020 - Current
Customer Service Manager
Walmart
04.2015 - 08.2020
High School Diploma -
Academia Naval Almirante Illingworth
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