Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Liliam Navarro

Newington,CT

Summary

Professional support service supervisor with proven expertise in team collaboration and results-driven strategies. Skilled in managing operations, resolving issues, and adapting to changing needs. Known for strong leadership, problem-solving abilities, and effective communication. Reliable and focused on enhancing team performance and achieving organizational goals.

Overview

12
12
years of professional experience

Work History

Support Services Supervisor

Wheeler Clinic
09.2020 - Current
  • Evaluated employee performance regularly, providing constructive feedback and coaching as needed.
  • Managed scheduling and workflow to meet or exceed departmental goals consistently.
  • Facilitated communication between departments to ensure seamless coordination of support services.
  • Reduced response time for customer inquiries by prioritizing tasks and delegating responsibilities effectively.
  • Enhanced customer satisfaction by consistently providing prompt, accurate, and thorough assistance in resolving issues.

Customer Service Representative

Walmart
04.2015 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Personal Care Assistant

Companion and Home Helpers
08.2013 - 03.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.

Education

Associate of Science - Human Services

Tunxis Community College
Farmington, CT
12-2024

Skills

  • Team development
  • Coaching individuals
  • Task prioritization
  • Strategic work organization
  • Effective decision-making

Languages

Spanish
Native or Bilingual

Timeline

Support Services Supervisor

Wheeler Clinic
09.2020 - Current

Customer Service Representative

Walmart
04.2015 - 08.2020

Personal Care Assistant

Companion and Home Helpers
08.2013 - 03.2015

Associate of Science - Human Services

Tunxis Community College

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