Lilia Moises Montoya
Riverbank,CA
Summary
Highly motivated worker with extensive customer service and sales experience in high fast-paced settings. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Exceptional organizational skills and ability to make sound decisions while juggling multiple tasks simultaneously Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
LaZBoy Furniture Gallery
08.2022 - Current
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Store Manager
La-Z-Boy Home Furnishings & Decor
03.2022 - 06.2024
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained inventory of office supplies and placed orders.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
GSA
Target
08.2019 - 08.2022
- As a GSA my core roles are maintaining the target brand, while also idolizing Guest experience, eliminating wait time as fast as possible
- While also supporting with customer experiences
Education
Currently enrolled -
Modesto Junior College
09.2024
High School diploma - undefined
Modesto High School
05.2021
Skills
- Self-driven
- Client Account Management
- Product Sales
- Inventory Control
- Customer Service
- Conflict Resolution
- Scheduling
- Proposal Writing
- Bookkeeping
- Calendar Management
Accomplishments
- Awarded “Employee of the Month” in 2021.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Ran a 1.5 million dollar location.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Scheduling - Organized technician schedule for customer jobs.
References
- Michael Martines, La-Z-Boy, 3500 Sisk Rd, Former Manager, (510)379-6409
- Victoria Pryschuk, Target, 3900 Sisk Rd, Previous Boss, (209)484-0912
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
LaZBoy Furniture Gallery
08.2022 - Current
Store Manager
La-Z-Boy Home Furnishings & Decor
03.2022 - 06.2024
GSA
Target
08.2019 - 08.2022
Currently enrolled -
Modesto Junior College
High School diploma - undefined
Modesto High School
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