Lilian Adesheila

• Responsible for receiving high volume inbound calls in a fast-paced environment to address sales, billing, problem solving, and technical support needs
• Assisted customers with change orders, creating/transferring accounts, billing, canceling accounts, troubleshooting equipment, technical support, general education about account, products, services, and equipment.
• Analyzed problematic areas to provide recommendations and solutions.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

Assessed patient in the psychiatric emergency room for mental illness, substance abuse, and crisis intervention.

Conducted outreach services to vulnerable populations such as homeless individuals, substance abusers, the elderly, minors, and those with chronic illness to assess for mental illness and crisis intervention.

• Complied with all federal, state and local regulations as well as company rules such as civil holding process, screening document, and HIPAA.
• Maintained accurate reports and collaborated with other departments/agencies to appropriately provide transfers, referrals or discharge.
• Assisted with billing by contacting insurance for prior authorizations for hospitalization and outpatient services.

• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Assessed needs of each client and recommended appropriate services and resources.
• Conducted home visits to assess living environment and provided appropriate referrals with ICMS program
• Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
• Created treatment or service plan meeting each client's individualized needs.
• Assisted clients in preparing applications for social security benefits, housing and assistance programs.
• Provided crisis intervention and case management services to child, family and legal guardians.
• Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
• Performed discharge planning, placement monitoring, and crisis intervention.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Provided crisis counseling and intervention services to clients in emergency situations.
• Conducted home visits to assess clients' home environment and provide support.