Lilian Bottomley
Saint Cloud,MN
Overview
8
8
years of professional experience
Work History
Waitress
Perkins Family Restaurant
St . Cloud , MN
03.2017 - 10.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Self management
Front Desk Receptionist
American Inn Motel
St . Cloud , MN
02.2016 - 02.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Self Management
Crew Member
Wendys Restaurant
St .Cloud , MN
06.2014 - 10.2016
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
Education
High School Diploma -
Tech High School
St . Cloud 03.2017
Skills
- Warm and Friendly
- Menu Memorization and Presentation
- High Volume Dining
- Cleaning and Sanitizing
- Answering phones
- Customer Service
- Multitasking
- Self Management
- Guest Satisfaction
- Communication
Timeline
Waitress
Perkins Family Restaurant
03.2017 - 10.2021
Front Desk Receptionist
American Inn Motel
02.2016 - 02.2017
Crew Member
Wendys Restaurant
06.2014 - 10.2016
High School Diploma -
Tech High School