Years of customer service
Hi, I’m
Madeline Peterson
Jackson,MI
Don't be afraid to give up the good to go for the great.
John D. Rockefeller
Summary
Proactive and personable restaurant server with an engaging personality. Recently graduated with a Bachelor of Science Degree, majoring in Psychology. Currently pursuing a career that gives opportunities for personal and financial growth. A team player who strives to exceed expectations while learning from and also assisting others.
Overview
6
Work History
Knights Steakhouse
Waitress
05.2021 - Current
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used POS systems and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Texas Roadhouse
Waitress
08.2020 - 05.2021
Job overview
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Klavons
Hostess/Trainer/Waitress
04.2018 - 07.2020
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-day-day duties accurately and efficiently.
JCPenney
Sales Associate/Trainer
09.2016 - 03.2020
Job overview
- Greeted customers and helped with product questions, selections and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Central Michigan UniversityMount Pleasant, MI
Bachelor of Science from Psychology
12.2022
Jackson CollegeJackson, MI
Associate of Arts from Communications
05.2020
Skills
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Organization and Time Management
- Conflict Management
- Customer Service
- Warm and Friendly
- Customer Service
- Warm and Friendly
Timeline
Waitress
Knights Steakhouse
05.2021 - Current
Waitress
Texas Roadhouse
08.2020 - 05.2021
Hostess/Trainer/Waitress
Klavons
04.2018 - 07.2020
Sales Associate/Trainer
JCPenney
09.2016 - 03.2020
Central Michigan University
Bachelor of Science from Psychology
Jackson College
Associate of Arts from Communications
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