Lilian Brown
Berwick,ME
Summary
Accomplished hospitality leader who advanced from Housekeeper to Front Desk Supervisor and then Hotel Manager through dedication, strong performance, and proven leadership. Skilled in hotel operations, team supervision, guest satisfaction, and service excellence, with a demonstrated ability to lead teams and drive operational success.
Overview
9
9
years of professional experience
Work History
General Manager
Terrace by the Sea
Ogunquit, ME
04.2018 - Current
- (Started as a housekeeper the summer of 2018. In 2019 I started working as a Front Desk Agent. In 2021 I was promoted to the front office supervisor. Then in 2023 I was promoted to the General Manager)
- Progressed within the company from Housekeeper to Front Desk Supervisor and ultimately to Hotel Manager
- Demonstrating dedication, strong leadership, and a comprehensive understanding of hotel operations.
- Gained hands-on experience in housekeeping, room inspections, cleanliness standards.
- Front desk operations, reservations, guest relations, and staff supervision.
- Currently oversee daily hotel operations, coordinate departmental activities, supervise and train employees.
- Manage guest concerns, monitor room readiness and maintenance, and ensure compliance with hotel standards and procedures.
- Responsible for maintaining high levels of guest satisfaction, operational efficiency, and service quality while supporting staff development, cost control, and the overall success of the hotel. This career progression reflects a strong work ethic, adaptability, and the ability to take on increasing responsibilities.
Housekeeper
Stein Ericksen Lodge
Park City, Utah
11.2019 - 04.2025
- Cleaning all guest rooms as assigned
- Using the correct chemical and protective gears
- Packing and organizing housekeeping closet
- Providing service to all guest rooms
- Following all protocol regarding guest privacy
- Attending all briefing and trainings
- Follow proper procedures for lost and found
- (winter seasons only)
Education
Certificate - Business Administration
Area Knox Business and Technology College
01.2002
Certificate - Housing keeping Level 1 & 2
Vocational Training School
01.2001
School Leaving Certificate - undefined
Cedric Titus High School
01.2000
Skills
- Hotel Operations Management
- Guest Satisfaction and Relations
- Housekeeping Management
- Problem-Solving and Conflict Resolution
- Staff Scheduling and Labor Management
- Budgeting and Cost Control
- Quality Assurance and Hotel Inspections
- Reservation and Occupancy Management
- Operational Efficiency and Service Excellence
- Team Leadership and Staff Supervision
- Front Desk Operations
- Employee Training and Development
Timeline
Housekeeper
Stein Ericksen Lodge
11.2019 - 04.2025
General Manager
Terrace by the Sea
04.2018 - Current
School Leaving Certificate - undefined
Cedric Titus High School
Certificate - Housing keeping Level 1 & 2
Vocational Training School
Certificate - Business Administration
Area Knox Business and Technology College