Lilian Charley
El Paso Tx
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Licensed Health Insurance Agent position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Behavior Health Associate
ACADIA HEALTHCARE
08.2023 - Current
- Facilitated group therapy sessions, encouraging active participation and promoting healthy coping strategies among patients.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
- Participated in ongoing professional development, staying current with best practices in behavioral health care to enhance service quality.
- Fostered a supportive atmosphere within the therapeutic setting by actively listening, empathizing, and validating patients'' experiences.
- Document timely, accurate and appropriate clinical information in patient's medical record.
- Demonstrate a positive, empathetic and professional attitude towards customers always. when patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
Direct Support Professional
HHSC- El Paso State Supported Living Center
09.2013 - 08.2023
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
Associate of Arts - Criminal Justice
EPCC
El Paso, TX12.2020
Skills
- Clinical Documentation
- Professional boundaries
- Self-Harm Prevention
- Mental Health Support
- Heartsaver First Aid CPR AED (First Aid CPR AED)
Timeline
Behavior Health Associate
ACADIA HEALTHCARE
08.2023 - Current
Direct Support Professional
HHSC- El Paso State Supported Living Center
09.2013 - 08.2023
Associate of Arts - Criminal Justice
EPCC