Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilian Dias Gomes

Kennesaw,GA

Summary

As a proactive Cleaning Team Leader at Lrx Cleaning LLC, I spearheaded a team to surpass targets, achieving exceptional client retention through meticulous attention to detail and superior service quality. Fluent in Portuguese, I excel in customer service and strategic scheduling, enhancing operational efficiency and fostering a collaborative environment.

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Overview

4
4
years of professional experience

Work History

Cleaning Team Leader

Lrx Cleaning LLC
Atlanta, Ga
02.2019 - 02.2023
  • Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
  • Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
  • Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
  • Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
  • Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
  • Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
  • Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.

Education

High School Diploma -

Joseph Wheeler High School
Marietta Ga

Skills

  • Bilingual ( Portuguese)
  • Provided Customer Service
  • Problem Solving
  • Scheduling
  • Estimates
  • Managed Payments to Employees
  • Small business operations
  • Basic Computer knowledge

Languages

Portuguese
Native or Bilingual
Spanish
Limited Working

Timeline

Cleaning Team Leader

Lrx Cleaning LLC
02.2019 - 02.2023

High School Diploma -

Joseph Wheeler High School
Lilian Dias Gomes