Lilian Dias Gomes
Kennesaw,GA
Summary
As a proactive Cleaning Team Leader at Lrx Cleaning LLC, I spearheaded a team to surpass targets, achieving exceptional client retention through meticulous attention to detail and superior service quality. Fluent in Portuguese, I excel in customer service and strategic scheduling, enhancing operational efficiency and fostering a collaborative environment.
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Overview
4
4
years of professional experience
Work History
Cleaning Team Leader
Lrx Cleaning LLC
Atlanta, Ga
02.2019 - 02.2023
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
- Enhanced client satisfaction through consistent high-quality service delivery and attention to detail.
- Conducted thorough inspections to ensure cleanliness standards were consistently met across all facilities serviced by the team.
Education
High School Diploma -
Joseph Wheeler High School
Marietta GaSkills
- Bilingual ( Portuguese)
- Provided Customer Service
- Problem Solving
- Scheduling
- Estimates
- Managed Payments to Employees
- Small business operations
- Basic Computer knowledge
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Cleaning Team Leader
Lrx Cleaning LLC
02.2019 - 02.2023
High School Diploma -
Joseph Wheeler High School