LILIAN DOMINGUEZ

• Lead warehouse operations while balancing labor allocation and operational volume to maintain optimal labor-to-result (LTR) performance metrics.
• Monitor operational workflows and system activity to ensure efficient execution of shipping, receiving, and inventory processes.
• Utilize Microsoft Office tools and operational reporting to track productivity, analyze performance metrics, and identify improvement opportunities.
• Implement Lean process improvement initiatives to streamline workflows and improve operational efficiency.
• Coach and develop team members through mentoring, technical guidance, and performance feedback.
• Support cross-department coordination to ensure operational systems and processes function efficiently.

• Supervised a team responsible for maintaining inventory accuracy across warehouse management systems and physical inventory operations.
• Conducted cycle counts, system reconciliations, and data analysis to ensure alignment between WMS data and physical inventory levels.
• Investigated inventory discrepancies through system data analysis and root cause evaluation.
• Utilized operational reports and system data to identify trends and develop corrective actions.
• Trained staff on warehouse systems, RF technology, and inventory processes.
• Partnered with operations leadership to improve system integrity and operational workflows.

• Plan, assign and direct the work of shipping team within a designated area

• Report defective or damaged products and follow up with appropriate corrective action in a timely manner

• Manage warehouse associate responsibilities as needed including loading, forklift operation, product relocation, orderfilling etc.

• Handle and document daily inspections including equipment inspections and outbound trailer inspections

• Check outbound shipments for compliance, and report quality issues where applicable

• Maintain communication with Traffic and Customer Service

• Coach and provide feedback to warehouse associates

• Assigned and directed the work of a customer care team

• Ensured the team provided timely customer follow-up on all issues or concerns

• Acted as liaison between operations and customers by managing account and account needs

• Communicated concerns and routed reports to appropriate team members

• Partnered with Operations to prepare daily, weekly, and monthly reports of customer activities

• Provided ongoing training to team members as needed

• Verify quantity and description of freight received by checking merchandise against packing list
• Safely unload containers when needed using the electric pallet jack avoiding accidents and mishaps
• Keep my area clean and organized to maximize efficiency and productivity
• Quickly answer all job-related inquiries from supervisor and deliver updates on anticipated task completion times
• Record information, shortages and discrepancies to keep records current and accurate
• Help hauling pallets to dairy and freezer areas when needed

• Located overages, shortages and damaged freight
• Responsible for preparing all paperwork for the processing and retrieval of misrouted freight
• Maintained accurate records for all OS&D freight
• Interacted with customers professionally by phone or email to provide information and direct to desired staff members
• Routed incoming calls and emails and drafted detailed messages to expedite response
• Responded to requests for information from various individuals by providing detailed documents as necessary
• Offered departmental administrative support
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
• Supervised and guided new employees on how to inbound and outbound daily incoming and outgoing loads accurately and responded quickly to questions, which improved understanding of job responsibilities
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
• Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation
• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

• Evaluated components and final products against quality standards and manufacturing specifications
• Completed precise measurements using special tools
• Created and deployed best practices to improve efficiency and reduce defects
• Examined containers for defects or issues, reported problems quickly and maintained high levels of accuracy
• Performed visual inspections and non-destructive tests where appropriate
• Studied blueprints and design specs to uphold best-in-class knowledge of Reefer containers
• Communicated with production team members about specific quality issues
• Maintained compliance with safety and clean area procedures

• Handled day-to-day shipping and receiving overseeing daily orders
• Conducted counts and audits of inventories to identify and resolve discrepancies in records
• Received incoming shipments, compared contents against associated records and transmitted to proper department
• Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
• Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping
• Key member of global distribution operations team, which coordinated shipments across Latin American countries
• Operated sit down forklift and electric pallet jack to move shipments materials to and from designated areas
• Used WMS system to input shipping data

• Selected products for specific routes according to pick sheets
• Oversaw special orders and after-hours urgent shipping jobs
• Followed proper selection procedures as established by the company
• Worked at a fast pace to meet tight deadlines and quota
• Operated electric pallet jacks and forklifts safety
• Worked at different temperatures according to the different departments
• 0 % incident rate
• Inspected ingoing and outgoing shipments to verify accuracy and prevent errors