Lilian Garcia
Humble
Summary
Dynamic professional with extensive experience at Universal Melody Services, excelling in store operations and customer service. Proven track record in enhancing employee productivity and implementing effective merchandising strategies. Strong communicator and adaptable leader, dedicated to fostering relationships and achieving sales goals while maintaining a visually appealing store environment. Expert in keeping a positive attitude even in the most difficult and stressful situations especially for the students that I have worked with in the past who struggle with Autism, ADHD, and Dyslexia.
Overview
2
2
years of professional experience
Work History
Lead Store Associate
Universal Melody Services
03.2024 - Current
- Managed financial transactions accurately, ensuring proper cash handling and daily reconciliations.
- Maintained knowledge of current industry trends and competitor offerings in order to provide informed recommendations to customers seeking advice or guidance on product selections.
- Increased customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Enhanced employee productivity with regular training sessions and performance evaluations.
- Main key holder in the shop. I am in charge of all opening and closing duties.
- Inventory Management and shop organization, along with signage and display layouts are my specialty.
- Collaborated with store manager to implement merchandising strategies that maximized sales and profitability.
- Implemented loss prevention techniques to minimize shrinkage and protect company assets.
- Participated in weekly meetings with upper management to discuss sales performance, goals, and strategies for improvement.
- Maintained a clean, safe, and visually appealing store environment for both customers and employees.
In-Home Tutor for All Ages
Self-Employed
12.2023 - Current
- Utilized a variety of resources, including textbooks, online tools, and hands-on activities to create engaging lessons tailored to students'' needs.
- Facilitated goal-setting sessions for students that helped clarify personal objectives while setting realistic expectations for improvement.
- Adapted tutoring methods according to individual learning styles, resulting in improved understanding and academic performance.
- Contributed to the development of strong study groups among peers which resulted in mutual academic growth.
- Supported students with learning disabilities by implementing specialized teaching methods tailored to their specific needs.
- Offered assistance beyond scheduled sessions as needed to ensure comprehensive understanding of course materials.
- Promoted a growth mindset among students, inspiring them to continually seek new challenges and strive for self improvement.
- Collaborated with parents to set achievable goals for their children and provided regular progress updates.
- Working with student one-at-a-time to ensure that both the guardian and student are happy with the progress they are making.
Math Instructor Level 2
Mathnasium Learning Center
07.2023 - 01.2024
- Taught students K-12th grade how to set up and solve math problems.
- Designed materials and assignments to bolster students' understanding of tricky mathematical concepts such as AP Statistics.
- Prepared high-quality lessons to teach students step-by-step problem-solving methods for all levels of math courses focusing heavily on building a sturdy foundation to build upon.
- Created course syllabus to clearly communicate expectations and standards for student success.
- Sent evaluations after every session to parents and guardians regarding behavior and progression of learning.
- Improved student comprehension by incorporating real-life examples and problem-solving activities into lesson plans.
Education
Associate of Arts - Undecided
Lone Star College-Kingwood
KingwoodHigh School Diploma -
Porter High School
Porter, TX05-2023
Skills
- Store operations
- Policy enforcement
- Store maintenance
- Budgeting and finance
- Customer service
- Customer assistance
- Team leadership
- Effective communication
- Relationship building
- Event planning
- Friendly and helpful
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Strong communication and interpersonal skills
- Adaptable and flexible
- Creative thinking
- Professionalism
- Team supervision
Languages
Spanish
Native or Bilingual
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Crafting and DIY Projects
- Graphic Design
- Offering time and support to shelters for the homeless, women, and animals
- Volunteering
- Reading
- Music
- Playing music ie the violin or guitar
Timeline
Lead Store Associate
Universal Melody Services
03.2024 - Current
In-Home Tutor for All Ages
Self-Employed
12.2023 - Current
Math Instructor Level 2
Mathnasium Learning Center
07.2023 - 01.2024
Associate of Arts - Undecided
Lone Star College-Kingwood
High School Diploma -
Porter High School
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