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Hi, I’m
Lilian Herrera
Release Manager
Burbank,CA
I'm a great believer in luck. The harder I work, the more of it I seem to have.
F.L. Emerson
Summary
Accomplished Release Analyst focused on providing defect-free products to clients by working closely with development, QA and business teams. Adept in CI/CD tools like Azure Cloud and Jenkins, and skilled in leveraging Agile and Traditional methodologies for efficient release delivery. Demonstrates exceptional problem-solving abilities and a keen attention to detail, ensuring high-quality IT project releases with a 95% successful implementation rate.
Education
California State Polytechnic University, PomonaPomona, CA
Bachelor of Science from Computer Engineering
08.2019
University Overview
- Minor in Business Administration
Overview
5
years of professional experience
Work History
Delta Dental InsuranceLos Angeles, California
Release Analyst III (Contractor)
05.2022 - Current
Job overview
- Coordinated with cross-functional teams to ensure seamless delivery of software products from development through production stages during scheduled releases.
- Managed the maintenance of various software environments, ensuring availability and stability for development, testing, and installation purposes.
- Established detailed documentation in Excel, JIRA and Ivanti for tracking deployed software versions across multiple environments, reducing risk and simplifying rollback procedures in the event of an issue.
- Enforced environment procedures to maintain overall system stability that is regularly reviewed and refined by incorporating feedback from team members to address areas of concern.
- Communicated release updates to stakeholders at all levels.
- Implemented engineering best practices to drive quality IT project delivery.
Salesforce
Release Manager (Contractor)
11.2021 - 05.2022
Job overview
- Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
- Oversaw deployment of operating system patches, security improvements and hardware compatibility updates.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
ServiceTitan
Customer Support Advocate
02.2021 - 10.2021
Job overview
- Used company troubleshooting resolution workflows to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
- Proactively tested and kept track of reported software bugs within JIRA, while keeping customers and stakeholders up to date on bug fixes.
Export Portal
Project Coordinator
11.2019 - 02.2021
Job overview
- Managed multiple e-commerce and mobile projects from initiation through delivery by prioritizing needs and delegating assignments within JIRA and Trello.
- Maintained project schedules by managing timelines and making proactive adjustments.
- Effectively interacted with the development and operations departments regarding software defects and functionality issues, working closely to develop innovative solutions.
Skills
- Extensive Knowledge in Microsoft, Google, and Atlassian Suite
- Expertise in CI/CD Tools including Azure Cloud, Rundeck, Jenkins, Ivanti, and Chef
- Experience with Release Management Implementations across Multiple Applications and Delivering SLDC Projects
- Proven Skills in Change Management to Minimize Impact Across Pre-production and Production Environments
- Proficiency in Environment Management Across Multiple Pre-Production Environments
- Agile (Scrum and Kanban) and Traditional Methodologies
- Experience in Conducting Root Cause Analyses and Risk Assessment to Mitigate Future Potential Issues
- Strong Organizational Skills with the Ability to Multi-task and Prioritize while having Great Attention to Detail
- Strong Analytical Thinking and Problem Solving Skills
- Software Development - C, C#, Java, HTML, JavaScript, SQL
Interests
Disney Adult
Passionate World Traveler
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