Lilian Hospodar
Columbus
Summary
Motivated student pursuing a Bachelor's Degree in Zoology at The Ohio State University, equipped with strong communication skills and a solid foundation in academic research. Demonstrates the ability to thrive in fast-paced, collaborative environments while contributing effectively to team objectives. Passionate about wildlife conservation and eager to apply knowledge in real-world settings. Committed to continuous learning and professional development within the field of zoology.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Volunteer
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
Columbus, OH
01.2026 - Current
- Engaged guests in informative discussions about wildlife conservation and zoo initiatives.
- Maintained cleanliness of exhibit areas, ensuring compliance with health and safety standards.
- Collaborated with staff to manage guest inquiries during busy periods, enhancing visitor satisfaction.
- Used strong interpersonal communication skills to convey information to others.
Bakery Clerk
Giant Eagle
Columbus, OH
06.2025 - Current
- Package bakery items, ensuring quality for customer satisfaction.
- Assisted customers with selection and provided knowledgeable recommendations on products.
- Collaborated with team members to resolve customer complaints effectively, improving satisfaction ratings.
- Trained new staff on proper food handling procedures and safety regulations consistently.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
Hostess/Server
HangOverEasy
Columbus, OH
08.2023 - Current
- Managed seating arrangements and waitlists to optimize customer flow during peak hours.
- Monitored dining area cleanliness, ensuring a welcoming atmosphere for all patrons.
- Collaborated with kitchen staff to communicate menu changes and dietary restrictions effectively.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
Server/Hostess
Rusty Bucket Restaurant & Tavern
Columbus, OH
03.2022 - 08.2023
- Assisted in the setup and breakdown of dining area for special events.
- Suggested daily specials and upsold menu items to enhance customer experience.
- Maintained thorough knowledge of menu items to answer guest inquiries confidently.
- Monitored food presentation and portion sizes to meet restaurant quality standards.
- Supported team members by restocking supplies and preparing service stations for busy periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Ambassador
Noodles & Company
Upper Arlington, OH
05.2021 - 03.2022
- Processed customer transactions swiftly and accurately, enhancing checkout efficiency daily.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained organized cash drawer, ensuring accurate cash handling throughout shifts.
- Collaborated with team members to keep the front end tidy and inviting.
- Fostered a positive shopping environment by actively engaging with customers during peak hours.
- Operated POS systems proficiently for processing orders and managing payments efficiently.
- Followed health and safety guidelines diligently to ensure a clean work environment.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Some College - Zoology
The Ohio State University
Columbus, OH04-2026
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Team collaboration
- Leadership qualities
- Community service
- Time management
- Adaptability and dependability
- Relationship building
- Customer service
- Community engagement
- Answering phones
- Telephone etiquette
- [State] Driver's license
Certification
- Driver's License
- May 2021 to June 2025
Section name
Authorized to work in the US for any employer
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Volunteer
Columbus Zoo And Aquarium & Zoombezi Bay Waterpark
01.2026 - Current
Bakery Clerk
Giant Eagle
06.2025 - Current
Hostess/Server
HangOverEasy
08.2023 - Current
Server/Hostess
Rusty Bucket Restaurant & Tavern
03.2022 - 08.2023
Ambassador
Noodles & Company
05.2021 - 03.2022
Some College - Zoology
The Ohio State University