Lilian Magana
Gaithersburg,MD
Summary
Highly organized and detail-oriented professional with over two decades of experience in customer service, leveraging my bilingual skills for administrative and clerical tasks. Proficient in utilizing a wide range of digital tools and technologies to streamline job tasks and enhance productivity.
Overview
18
18
years of professional experience
Work History
Principal Administrative Aide
Montgomery County Government - HHS
03.2016 - Current
- Respond to inquiries from clients and explain procedures regarding processes and requirements to assist them in utilizing Medicaid services.
- Perform data entry into the County database EICM and keep spreadsheets updated.
- Create and maintain databases to track and record customer data.
- Provide customer service when addressing inquiries from clients both internally and externally.
- Streamline administrative processes by implementing efficient organizational systems and procedures.
- Provide administrative support to the ACCU team.
- Answer inquiries from the public for information and referral purposes.
- Provide general information about Medicaid to clients who have recently arrived in the United States.
- Contribute to grant writing efforts that resulted in increased funding for organizational programs and initiatives.
- Created an electronic version of the prenatal packet for our clients.
- Serve as the backup to the Office Services Coordinator with day-to-day clerical duties.
- Plan and carry out routine assignments, taking the initiative to determine the sequence of work, obtain necessary data, and select appropriate methods.
- Receive and sort incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Identify and recommend changes to existing processes to improve accuracy, efficiency, and quality of service.
- Increased office participation in special outreach events by creating a newsletter with detailed calendars and other office updates.
Personnel Security Specialist
Westat
03.2007 - 02.2016
- Process Background and credit checks to include a review of existing clearances on file; preparation of Federal and non-Federal background screening packets for distribution to personnel; process returned background screening packets, including coordination with staff/contractors for corrections and completion; submission of completed packets to appropriate government agencies or vendors for screening.
- Process proper documentation to obtain new security clearance.
- Submit a request for screening to the vendor; routinely screen the database and files, and follow up on suspense and expiration dates.
- Assist individuals with background screening queries; provide input to the Background Screening Unit supervisor for corrections/improvements to forms and processes.
- Maintain the Security Database and hard copy files, including reviewing personnel security files for completeness of documentation, recording personnel security data in the Security Database, and preparing and distributing screening status reports to the project as requested.
- Managed sensitive case files, maintaining confidentiality and strict adherence to privacy laws.
- Data entry and verification of information to be updated in the system.
Education
Bachelor of Science - Law And Social Sciences
University of El Salvador
El SalvadorSkills
- Proficient in English and Spanish language skills
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Office 365, EICM, MMIS, SharePoint, Adobe, LexisNexis
- Adult and Pediatric First Aid/CPR/AED Certification
- Strong Teamwork philosophy
- Ability to work with a culturally diverse population
- Customer service
- Quickly assimilate new concepts, eager to meet challenges
- Strong decision-making and judgment in complexity
- Analytical thinking and Problem-solving
- Strong interpersonal skills
- Professional communication
- Records management
Clearance
Public Trust Clearance.
Timeline
Principal Administrative Aide
Montgomery County Government - HHS
03.2016 - Current
Personnel Security Specialist
Westat
03.2007 - 02.2016
Bachelor of Science - Law And Social Sciences
University of El Salvador
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