Lilian Maria
North Las Vegas,NV
Summary
Accomplished Patient Resolution Specialist known for conflict resolution and effective communication skills. Experienced in analyzing claims data and developing training materials, ready to leverage expertise to enhance operational efficiency and support team success.
Overview
17
17
years of professional experience
Work History
Patient Resolution Specialist
Med- Metrix
2023.03 - Current
- Resolved complex billing inquiries to enhance customer satisfaction and retention.
- Analyzed claims data to identify discrepancies and ensure accurate reimbursements.
- Collaborated with cross-functional teams to streamline resolution processes and improve efficiency.
- Developed training materials for new hires, fostering knowledge transfer and operational consistency.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
Patient Account Representative
Nevada Heart & Vascular Center
2017.04 - 2023.03
- Managed patient account inquiries, ensuring timely resolution of billing issues.
- Educated patients on financial responsibilities, enhancing understanding of billing processes.
- Negotiated payment plans with patients experiencing financial difficulties, supporting them in meeting their obligations without undue stress.
Bakery Assistant/Grocery Stocker
Whole Food Market
2009.08 - 2017.04
- Assisted in daily bakery operations, maintaining product quality and freshness.
- Supported inventory management by tracking stock levels and ensuring timely replenishment.
- Collaborated with team members to streamline baking processes and enhance workflow efficiency.
- Trained new staff on equipment usage and safety protocols to ensure compliance with best practices.
- Implemented new labeling system for baked goods, improving product identification and organization.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
Education
Vocational Certificate - Medical Assistant
Bryman College
CA2005-04
Skills
- De-escalation techniques
- Assertiveness
- Conflict resolution skills
- Document preparation
- Information collection
- Multitasking Abilities
- Task prioritization
- Time management abilities
Timeline
Patient Resolution Specialist
Med- Metrix
2023.03 - Current
Patient Account Representative
Nevada Heart & Vascular Center
2017.04 - 2023.03
Bakery Assistant/Grocery Stocker
Whole Food Market
2009.08 - 2017.04
Vocational Certificate - Medical Assistant
Bryman College