Lilian Martinez
Tucson,AZ
Summary
Proven record of effective organizational and strategic leadership managing school operations, program effectiveness, logistics, and budgeting, for over 8 years across the spectrum of the public education system. An experienced manager and proficient bilingual communicator adept in building cohesive teams/coalitions and high performing organizations that are recognized for excellence.
Dependable Administrative Associate possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Associate
University of Arizona
03.2023 - Current
- Coordinate departmental daily operations that support the department and college education and academic missions.
- Work with the department chair and program director to plan and prioritize activities within the department and programs to meet deadlines.
- Provide administrative support to the department chair and program director for departmental and program business affairs, such as calendar management, search committees, timesheet approval, annual performance review, promotion & tenure review, and evaluation following University policies and procedures.
- Support faculty teaching activities including course offerings, textbook ordering, and new program development.
- Serve as a primary reference source to assist department faculty to conduct their academic activities.
- Schedule department and program meetings; draft minutes for department chair and program director review and approval.
- Purchase departmental supplies and managing department properties.
- Responsible for purchasing cards and adhering to university guidelines.
- Partner with accountants/business office regarding department budgets and allocations of resources.
- Assist faculty with travel arrangements and reimbursements.
- Prepare reimbursements, purchase orders, and reconcile expenditure receipts.
- Serve as a liaison between faculty, staff, students, UA organizations, outside agencies, and the public to assure courteous and professional communications, and timely responses to message information or requests.
- Work with proper offices and individuals in our College and University to promote faculty's work and department businesses.
- Evaluate and recommend changes to department and program operations to ensure efficiency and compliance with university and regulatory agencies policies and regulations.
- Provides guidance and assistance as needed to students, faculty, researchers, and other staff on policies, practices, and procedures.
- Supervise an Administrative Assistant.
Shift Supervisor (Shift Lead)
CVS Pharmacy
10.2018 - Current
- Lead day-to-day operations ensuring smooth store functionality and adherence to company policies.
- Supervise, assign, and direct store staff activities to meet corporate performance goals.
- Provide mentorship and training to new associates while fostering a positive team environment.
- Handle scheduling, monitor crew performance, and ensure optimal staffing levels during shifts.
- Manage customer inquiries and complaints with professionalism, supporting high satisfaction levels.
- Execute real-time operations including opening/closing procedures, workflow adjustments, and shift reporting.
- Promote a customer-focused environment by implementing CVS’s 'Greet, Offer Help, and Thank' culture.
- Maintain confidentiality in customer and patient interactions.
- Communicate effectively between store management and frontline employees to ensure alignment.
Office Manager
Tucson Unified School District
10.2020 - 03.2023
- Managed safety administration office day-to-day operations covering eighty-two schools and thirty-one additional locations within Tucson Unified School District.
- Reported monthly actions to and from outside organizations to ensure obligations are met.
- Also prepared requisitions, coordinating, and processing personnel action documentation.
- Duties also include monitoring, and maintaining budgets, processing timesheets for biweekly payroll submission.
- Other responsibilities included composing or transcribing and typing drafts, letters, memos, evaluations, suspensions, school reports, coordinating and maintaining calendars, master schedules, handbooks, and work orders ensuring filing procedures are performed in a timely manner.
- Shared Supervisory responsibility with the Safety Manager in the dispatch area six employees and with the 21 School Safety Officers of the department.
- Additional duties included supervising 2 Key Control Department employees and coordinating department events.
- I worked with TUSD for 12 years.
Office Manager
Tucson Unified School District
07.2016 - 10.2020
- Managed educational administration office day-to-day operations: registration, reported attendance, prepared requisitions, coordinated, and processed personnel actions and documents, monitored, and maintained budgets, processed timesheets, and arranged for substitutes in accordance with state and local policies and procedures.
- I was responsible for composing, transcribing, and typing drafts, letters, memos, evaluations, suspensions, and school reports.
- Coordinated and maintained calendars, master schedules, handbooks, and work orders to ensure filing procedures performed in a timely manner.
- Supervised four school monitors.
- I continued to collaborate with the same company, moved to a different department.
Administrative Assistant
Tucson Unified School District
06.2015 - 07.2016
- Performed day-to-day educational office operations, responded to concerns and questions from parents, staff, administrators, the district office, public agencies, and the public.
- Reconciled budgets for various activities, monitored account expenditures, ordered equipment, and supplies as approved by the supervisor.
- Responsible for personnel management, schedules, facility operations, and the inventory of stock levels of office and instructional supplies.
- Assisted the Assistant Principal.
- Supervise 4 attendance office clerks, continued to collaborate with the same company, and moved to a different department.
Administrative Assistant/Office Manager
Tucson Unified School District
06.2014 - 06.2015
- Performed day-to-day educational office operations, responded to concerns and questions from parents, staff, administrators, district office, and the public.
- Monitored account expenditures, ordered equipment, and supplies as approved by the supervisor.
- Responsible for all personnel management, prepared requisitions, coordinated, and processed personnel action documentation.
- Duties also included monitoring and maintaining budgets, as well as processing timesheets for biweekly payroll submission.
- Other responsibilities included composing or transcribing and typing drafts, letters, memos, evaluations, suspensions, school reports, coordinating and maintaining calendars, master schedules, handbooks, and work orders to ensure filing procedures performed in a timely manner.
- I continued to collaborate with the same company, moved to a different department.
Community Representative
Tucson Unified School District
08.2011 - 05.2014
- Served as a liaison between the school and the home and encouraged parent and community involvement in school activities.
- Provided referrals for working with TUSD services and resources, and external social service agencies to provide information to staff, students and families as needed.
- Provided transportation to parents and students for a variety of activities.
Education
Bachelor of Arts - Project Management
University of Arizona Global Campus
Tucson, AZ07.2026
Undergraduate - Business Management
Ashworth College
Norcross, GA01.2022
Massage Therapy License -
Carrington College
Tucson, AZ05.2011
High School Diploma -
Cholla Magnet High School
Tucson, AZ05.2001
Skills
- Clerical Support
- Technical support
- Customer service
- Data analysis
- Data Processing
- Process Optimization
- Office procedures
- Document Management
- Maintaining records
- Calendar Management
- Confidentiality
- Event planning
- Team Oversight
- Scheduling appointments
- Budget management
Professional Experience Summary
Proven record of effective organizational and strategic leadership managing school operations, program effectiveness, logistics, and budgeting, for over 14+ years across the spectrum of the public education system. An experienced manager and proficient bilingual communicator adept in building cohesive teams/coalitions and high performing organizations that are recognized for excellence.
Certification
- Google Project Management Certificate, 2024
- First Aid CPR Instructor, 2022
- Arizona State Certified Teaching Assistant, 2011
- Certified Bilingual Translator (Spanish)
Timeline
Administrative Associate
University of Arizona
03.2023 - Current
Office Manager
Tucson Unified School District
10.2020 - 03.2023
Shift Supervisor (Shift Lead)
CVS Pharmacy
10.2018 - Current
Office Manager
Tucson Unified School District
07.2016 - 10.2020
Administrative Assistant
Tucson Unified School District
06.2015 - 07.2016
Administrative Assistant/Office Manager
Tucson Unified School District
06.2014 - 06.2015
Community Representative
Tucson Unified School District
08.2011 - 05.2014
Bachelor of Arts - Project Management
University of Arizona Global Campus
High School Diploma -
Cholla Magnet High School
Undergraduate - Business Management
Ashworth College
Massage Therapy License -
Carrington College
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