Lilian Mbeta

• Supervise all duties associated with passenger handling
• Resolved customer service issues using company processes and policies , interpreted and provided updates to customers who did not speak English
• Maintaining and relaying accurate information and updates
• Check-in passengers, provide assistance to locating departures, and ensure timely boarding
• Provide guidance and support for all special cases including unaccompanied minors, passengers requiring wheelchairs, and visually impaired passengers upon check in for departure and any arriving passengers needing to locate connecting flights
• Process flight documents for filing and dispatch
• Verify all passenger documentation for accuracy and completion
• Skills gained: organization, ability to work on multiple tasks, strong intrapersonal communication, self-motivation, time management, problem solving

Interpreter

• Translate key travel documents, announcements and customer inquiries in swahili to non English speaking passengers.
• Provide real-time swahili interpretation for passengers, ensuring clear communication during check-in and boarding.
• Helping non-swahili speaking travelers understand flight details, safety instructions, check in procedures and immigration requirements.

• Complete required brand marketing and advertising projects
• Create promotional materials and advertising strategies
• Maintain performance records for various promotional campaigns
• Assist in administrative services relating to advertising and branding
• Skills gained: data entry and analysis, branding, persistence, creative marketing

• Receive all incoming calls and address customers needs at that time
• Access individual complaints and provide appropriate solutions or refer the case for in person assistance
• Schedule in home maintenance and prepare work orders for required repairs and maintenance
• Prepare cost estimates for customers and final invoices for completed work
• Ensure timely follow up calls with all customers to verify satisfaction
• Skills gained: organization, leadership, flexibility, strategizing and problem solving, interpersonal relationships, conflict resolution