Lilian Mendez
Cape Coral
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
Customer Service Cashier known for high productivity and efficient task completion. Skilled in point of sale systems, customer dispute resolution, and inventory management. Excel in communication, problem-solving, and adaptability to ensure positive customer experiences and smooth store operations.
Customer-focused professional with background in airport customer service. Gained experience assisting passengers, managing boarding procedures, and resolving travel issues. Strengths include strong communication skills, problem-solving abilities, and adaptability to changing situations. Previous work marked by consistently high passenger satisfaction and smooth operations.
Resourceful Airport Customer Service Agent known for productivity and efficiency in high-pressure environments. Excel at managing passenger inquiries, ticketing, and boarding processes with speed and accuracy. Specialized skills include conflict resolution, multilingual communication, and advanced computer proficiency. Thrive using strong interpersonal, problem-solving, and organizational abilities to enhance passenger experience and streamline operations.
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Friendly, organized and hardworking with strong computer skills.
Overview
7
7
years of post-secondary education
20
20
years of professional experience
Work History
Customer Service Cashier
TJX Companies
Cape Coral
11.2023 - 06.2025
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Checked validity of coupons before processing to prevent transaction errors and ensure customer satisfaction.
- Educated customers on company policies, warranties, guarantees, and financing options to improve their shopping experience.
- Collaborated with co-workers to streamline daily operations and enhance customer service.
Customer services airport agent
LATAM Airlines
Miami
02.2014 - 10.2018
- Assisted passengers with check-in and boarding procedures efficiently.
- Greeted passengers and provided assistance with check-in procedures.
- Handled passenger inquiries and resolved issues professionally.
- Assisted customers with connecting flight information.
- Advised passengers on proper documentation needed for international travel.
- Verified passenger documents such as passports, visas, tickets, and boarding passes.
- Processed ticket sales transactions using a computerized system.
- Processed payments using credit card terminals or cash registers.
- Managed baggage handling and ensured proper loading on aircraft.
- Coordinated with ground crew for timely aircraft turnarounds.
Insurance agent customer service
Allstate Insurance Co
Doral
05.2013 - 06.2017
- Provided exceptional customer service by addressing client inquiries promptly.
- Responded to customer inquiries and problems to promote great service.
- Educated clients on policy options, coverage details, and claims processes.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Developed tailored insurance policies for clients based on individual needs.
- Conducted thorough risk assessments to identify coverage gaps and client concerns.
- Provided customers with information regarding plan features, pricing, and availability.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Airport Customer Service Agent
Avianca Airlines
Miami
12.2005 - 06.2011
- Assisted passengers with check-in and boarding procedures.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Processed ticketing transactions using airline software systems.
- Assisted with baggage check-in and tagging for customers.
- Provided information on flight schedules and gate changes.
- Resolved customer inquiries and concerns efficiently.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Coordinated luggage handling and ensured proper delivery.
- Verified identification documents such as passports or driver's licenses.
- Assisted disabled passengers with special needs throughout their travels.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Resolved conflicts between passengers using effective interpersonal skills.
Education
Tourism Administration -
Idee Institute
Cali , Colombia 08.1991 - 07.1998
Jose Maria Cabal
Buga , ColombiaLanguages
English
Professional
Spanish
Full Professional
Portuguese
Elementary
Timeline
Customer Service Cashier
TJX Companies
11.2023 - 06.2025
Customer services airport agent
LATAM Airlines
02.2014 - 10.2018
Insurance agent customer service
Allstate Insurance Co
05.2013 - 06.2017
Airport Customer Service Agent
Avianca Airlines
12.2005 - 06.2011
Tourism Administration -
Idee Institute
08.1991 - 07.1998
Jose Maria Cabal