Leila Zornes
Mandeville
Summary
Customer service professional with proven reliability and a strong focus on customer satisfaction at Cupcake Concept. Committed to enhancing the customer experience through active listening and effective problem resolution, ensuring a welcoming environment for all patrons.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Cupcake Concept
06.2022 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled difficult situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Camp Counselor
Camp Old Hickory
06.2021 - 07.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
No Degree - Pre-Nursing
Louisian State University
Baton Rouge, LA05-2028
High School Diploma -
St Scholastica Academy
Covington, LA05-2024
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Product knowledge
- Customer focus
- Inventory management
- Merchandise restocking
- Up-selling techniques
Affiliations
- Delta Delta Delta Sorority
Timeline
Customer Service Cashier
Cupcake Concept
06.2022 - 06.2024
Camp Counselor
Camp Old Hickory
06.2021 - 07.2021
No Degree - Pre-Nursing
Louisian State University
High School Diploma -
St Scholastica Academy
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