Lilian Pelayo

• Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
• Maintained membership database, ensuring that all information was current and accurate.
• Actively engaged clients upon entrance with pleasant greeting.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Visually inspect and verify, printed circuit boards with components to meet quality requirement.

Demonstrated ability to manage multiple task while remaining adaptable and flexiable.

Worked independently and as a team to complete task.

• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Used consultative sales approach to understand and meet customer needs.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.