Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lilian Ponce

Sun Valley,CA

Summary

Motivated and compassionate healthcare professional with a background as a certified nurse assistant. Home Health Care, medical front office receptionist, and recent graduate of a medical assistant program. Equipped with strong clinical and patient care skills, seeking. a position in a fast-paced medical office or clinic. Committed to providing quality care, supporting healthcare teams, and ensuring smooth patient experiences.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Caregiver

In Home Supportive Services
09.2024 - Current
  • Reminded clients to take prescribed medicine.
  • monitoring for changes in physical or mental conditions.
  • Taking vital signs.
  • Changing bed linens and maintaining a clean environment.

PJD Marketing and Income Tax Services

Ronald Ureuy
01.2022 - 01.2024
  • Explained tax law in simple terms.
  • Maintain the confidentiality of sensitive financial information.
  • Respond to clients' questions and concerns about taxes.
  • use tax software to file electronically.

Certified Nursing Assistant

Silver Lake Medical Center
08.2014 - 05.2018
  • Monitored vital signs, ensuring prompt reporting of changes to nursing staff.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output in electronic records.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.

Front Desk Receptionist

Clinica Medica General
07.2005 - 05.2009
  • Coordinated scheduling for appointments and meetings, optimizing office workflow and resource allocation.
  • Maintained organized front desk area, ensuring a professional and welcoming environment for clients and staff.
  • I managed high-volume phone calls, directing inquiries to appropriate personnel for quick resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Understanding of insurance verification, CO-pays, and basic billing terms.

Education

Medical Assistant Diploma - Medicine

American Career College
CA
10-2025

Skills

  • Problem-solving
  • Time management
  • Respectful and compassionate
  • Strong ethics
  • Direct patient care
  • HIPAA compliance
  • Records management
  • patient preparation and vital signs recording
  • phlebotomy and specimen collection

Certification

CPR/ Basic Life Support/ AED Certified, Los Angeles (Adult, child, infant) 03/2025 to 03/2027


Certification of instruction in Phlebotomy, Skin Puncture, Skin Test, and injections. -2025


HIPAA Certificate Card - 2025

Languages

English
Limited Working
Spanish
Native or Bilingual

Timeline

Caregiver

In Home Supportive Services
09.2024 - Current

PJD Marketing and Income Tax Services

Ronald Ureuy
01.2022 - 01.2024

Certified Nursing Assistant

Silver Lake Medical Center
08.2014 - 05.2018

Front Desk Receptionist

Clinica Medica General
07.2005 - 05.2009

Medical Assistant Diploma - Medicine

American Career College

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Lilian Ponce