Lilian Souza
Orlando,FL
Summary
Hardworking and outgoing Waitress offering trainability and great customer service skills. Delivers food promptly and professionally, maintaining safe food handling and sanitation standards.
Remains flexible and patient when communicating with guests and staff. Helping team members during downtime to stay on top of tasks and maximize profits.
Overview
11
11
years of professional experience
Work History
Waitress Trainee
Texas De Brazil
04.2015 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Provided support in other areas of the restaurant as needed including bussing tables stocking supplies.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Waitress
Vitorios Restaurant
08.2013 - 04.2015
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Tourism And Travel Marketing
Unilago University
São Paulo, Brazil12.2003
Skills
- Handling Complaints
- Memory retention
- Strong Work Ethic
- High-volume dining
- Suggestive Selling
- Cleanliness
- Dining area maintenance
- Wine service
- Tableside Service
- Team Leadership
- Staff Training
- Upselling
Timeline
Waitress Trainee
Texas De Brazil
04.2015 - Current
Waitress
Vitorios Restaurant
08.2013 - 04.2015
Tourism And Travel Marketing
Unilago University