Alejandro Beltran
Brownsville,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2024
2024
years of professional experience
Work History
Sales Agent
Allstate Insurance Co
Brownsville, TX
02.2017 - 11.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Achieved top performer status within the company due to consistent high sales numbers.
Customer Service Representative
Teleperformance USA
Brownsville, TX
12.2019 - 11.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
Maximus
Brownsville, TX
12.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CSR, Sales
Spectrum
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Collaborated with team members to exceed sales targets and achieve company goals.
Education
Brownsville Learning Academy
Brownsville, TXBusiness Administration And Management
Southern Careers Institute
TXSkills
- Training & coaching
- Patience
- Feedback skills
- communication skills
- positive attitude
- active listening
- multitasking
- willingness to provide support
- Guidance
- respectful
- Microsoft expertis
- Problem solving abilities
- inbound and outbound calls
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Maximus
12.2021 - 05.2023
Customer Service Representative
Teleperformance USA
12.2019 - 11.2021
Sales Agent
Allstate Insurance Co
02.2017 - 11.2019
CSR, Sales
Spectrum
Brownsville Learning Academy
Business Administration And Management
Southern Careers Institute