Elizabeth Maley
Johnstown,CO
Summary
Resourceful and results-driven leader with extensive experience in training, coaching, employee development, and high-pressure operations. Proven ability to guide staff through onboarding, evaluate performance, enforce standards, and drive consistency across teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Real Estate Agent
RE/MAX Alliance
Loveland, CO
01.2021 - 02.2026
- Manage client onboarding, documentation, scheduling, negotiations, and service processes.
- Build long-term customer relationships and proactively resolve issues to maintain high satisfaction.
- Self-manage performance metrics, deadlines, marketing, and operations.
- Developed and maintained comprehensive market analyses to inform pricing strategies and negotiations.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Identified key trends in transaction data to support informed decision-making for upcoming business strategies.
- Developed comprehensive marketing plans utilizing digital platforms and traditional media.
- Provided expert guidance throughout the buying and selling process, ensuring compliance with regulations.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Training Specialist/911 Emergency Dispatcher
Weld County Regional Communications Center
Greeley, CO
01.2013 - 01.2021
- Led structured training programs for new dispatchers, including onboarding, hands-on instruction, performance coaching, and skill development.
- Created individualized training plans and monitored employee progress to ensure readiness and compliance with operational standards.
- Delivered real-time coaching, corrective feedback, and written evaluations aligned with organizational performance requirements.
- As an EMD-Q (Quality Assurance Specialist), performed call audits, documented discrepancies, and provided targeted coaching to improve employee accuracy, customer service, and protocol adherence.
- Updated training materials, improving workflows, and implementing procedural changes to support team consistency and efficiency.
- Operated in a high-volume environment requiring rapid decision-making, multitasking, and strict adherence to detailed procedures.
- Coordinated communication between multiple agencies—similar to managing operations across multiple store locations.
- Maintained accuracy, professionalism, and exceptional customer service under pressure.
- Reinforced procedural compliance for junior staff through peer coaching and support.
- Maintained a positive and supportive learning environment while upholding training expectations, accountability, and professionalism.
- Developed training materials for new communication protocols and emergency response procedures.
- Developed training handbooks, computer tutorials and reference materials.
Healthcare Technician Roles (PCT, CNA, Lab Support)
UC Health MCR and PVH
CO
01.2006 - 01.2013
- Delivered high-quality service across multiple facilities; followed safety protocols and maintained accurate records.
- Adapted quickly to new environments, workflows, and staff teams.
Education
Front Range Community College
2012
Skills
- Training & Coaching
- Onboarding
- Performance Evaluation
- Team Leadership
- Operations Oversight
- Customer Service Excellence
- Quality & Compliance
- Process Improvement
- Safety Protocols
- Negotiation
- Business development
- Staff management
- Innovative marketing strategist
Certification
- Emergency Medical Dispatcher Quality Assurance-International Academies of Emergency Dispatcher
- Active Shooter Training Certification-International Academies of Emergency Dispatchers
- American Red Cross Disaster Relief Training
- AHA CPR Instructor-2015
- Nationally Registered EMT -2013
- CNA Certification — 2008
- Phlebotomy Technician — 2007
- Front Range Community College 2012
Interpersonal Communication, Psychology, Anatomy & Physiology, Medical Terminology, Pathophysiology - BLS Certification
Timeline
Real Estate Agent
RE/MAX Alliance
01.2021 - 02.2026
Training Specialist/911 Emergency Dispatcher
Weld County Regional Communications Center
01.2013 - 01.2021
Healthcare Technician Roles (PCT, CNA, Lab Support)
UC Health MCR and PVH
01.2006 - 01.2013
Front Range Community College
ADDITIONAL QUALIFICATIONS
- Experienced in performance documentation, coaching, and compliance
- Strong communication and interpersonal skills
- Adaptable, organized, and skilled at managing shifting priorities