Liliana Al Abani
Buford,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Eligibility Specialist, Compliance
Capstone Real Estate Investments
Austin, TX
08.2019 - 09.2021
- Reviewed applications for eligibility and determined whether applicants met the criteria to qualify for housing income limits.
- Reviewed applications to verify client information and resolve discrepancies.
- Analyzed financial information provided by applicants to verify income levels.
- Gathered financial information from clients regarding income, assets and debts.
- Maintained positive working relationship with fellow staff and management.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Processed benefits applications and documents for food stamps and medical assistance.
Assistant Property Manager
Circle S Apartments/Picerne Real Estate Group
Austin, TX
05.2014 - 07.2019
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Ensured compliance with all applicable laws related to fair housing practices.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Participated in community events promoting the rental properties available at the location.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Organized periodic tenant appreciation activities such as barbeques or holiday parties.
- Conducted tours of vacancies with prospective tenants.
- Explained policies and procedures to tenants and enforced rules.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Reviewed completed applications and assessed household information against file history and program regulations.
- Kept records of correspondence with residents and tenants.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Interacted with potential renters during showings providing information about the property features.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
Leasing Consultant
Circle S Apartments/ Picerne Real Estate Group
Austin, TX
10.2013 - 05.2014
- Responded to tenant requests for maintenance services in a timely manner.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Used conflict resolution skills to quickly resolve issues among residents.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Conducted informative and personalized tours, resulting in new leases.
- Encouraged prospective tenants to fill out applications after property tours.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Conducted tours of available apartments, highlighting features and amenities.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Developed marketing strategies aimed at increasing leasing activity within the community.
Education
High School Diploma -
San Buenaventura
Mendoza, Argentina12-1992
Some College (No Degree) - Physical Education Teaching And Coaching
Emilio Coll College
Mendoza, ArgentinaSkills
- Possess strong working knowledge and understanding of HUD
- Exhibit a high level of professionalism and excellent interpersonal skills
- Ability to multi-task while still exhibiting good judgment and composure in a fast paced environment
- Proficient in Microsoft office system: Excell, Outlook, Yardi, LIHTC, Tax Credit Housing
- Fluent in reading, writing and understanding Spanish and English
- Demonstrate strong attention to detail while preparing lease documents, residents files, applications for approval and related bookkeeping tasks
- Detailed oriented; ability to manage conflicting priorities and to adjust priorities on a daily basis
- Have 15 years of experience with Customer Service / Client Satisfaction
- Posses 10 years of experience with the knowledge of affordable multifamily property management
- Organizational abilities
- Professionalism
Languages
Spanish
Native/ Bilingual
English
Full Professional
References
References available upon request.
Timeline
Eligibility Specialist, Compliance
Capstone Real Estate Investments
08.2019 - 09.2021
Assistant Property Manager
Circle S Apartments/Picerne Real Estate Group
05.2014 - 07.2019
Leasing Consultant
Circle S Apartments/ Picerne Real Estate Group
10.2013 - 05.2014
High School Diploma -
San Buenaventura
Some College (No Degree) - Physical Education Teaching And Coaching
Emilio Coll College
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