Liliana Alache
Bronx, New York
Summary
Energetic retail leader with a proven track record of boosting sales, training high-performing teams, and streamlining operations. Combines strategic vision with hands-on leadership to deliver exceptional results and elevate client experiences.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
RedLion Mobility
Bronx
09.2025 - Current
- Led a performance turnaround at the Third Ave location, increasing monthly revenue from $20K to $60K, with sustained momentum trending toward $70K.
- Increased store conversion from approximately 1.49% to 3.25% through KPI-driven coaching and client-focused selling behaviors.
- Developed and coached teams to deliver elevated client experiences in a high-traffic retail environment.
- Oversaw daily operations, including scheduling, inventory management, and cash controls, to ensure operational excellence.
- Analyzed sales trends and performance metrics to drive continuous improvement and goal attainment.
Store Manager
Spectrum
New York
05.2023 - 04.2025
- Selected to participate in a company-sponsored leadership development program (SOLD), focused on managing diverse personality types, strengthening leadership capabilities, and driving team performance.
- Led KPI-driven performance management in a high-traffic location averaging 6K–7K monthly interactions, consistently delivering against aggressive sales mix targets for mobile and internet services.
- Conducted structured sales observations and follow-up coaching sessions, using real-time feedback, role play, and weekly performance discussions to develop individual selling skills.
- Held regular week-over-week performance conversations to set expectations, address gaps, and drive continuous improvement across the team.
- Maintained strict operational and financial controls, including cash room management, deposit reconciliation, and detailed coaching documentation, to ensure compliance and accountability.
Retail Store Manager
Optimum
Bronx
10.2021 - 05.2023
- Managed end-to-end store operations, including inventory audits, financial reconciliation, and sales reporting.
- Partnered with district leadership to foster a positive, inclusive, and high-performing team culture.
- Recruited, trained, and developed new hires to ensure seamless onboarding, and strong selling execution.
- Implemented sales-driving strategies that increased profitability and improved overall store performance.
- Resolved escalated client concerns with a service-first mindset to restore satisfaction and loyalty.
Assistant Store Manager
Your Wireless
Bronx
06.2017 - 11.2021
- Supported store leadership by driving daily execution, coaching associates, and maintaining operational standards.
- Consistently met or exceeded sales, conversion, and sell-through goals.
- Translated corporate and regional direction into clear, actionable expectations for frontline teams.
- Played a key role in visual merchandising, promotions, and in-store displays to enhance the client experience.
Education
High School Diploma -
Harry S Truman High School
Bronx, New York06.2013
Skills
- Team leadership and coaching
- E-commerce and retail operations
- Customer experience optimization
- Sales growth and conversion strategy
- Process Improvement & Training
Timeline
Retail Store Manager
RedLion Mobility
09.2025 - Current
Store Manager
Spectrum
05.2023 - 04.2025
Retail Store Manager
Optimum
10.2021 - 05.2023
Assistant Store Manager
Your Wireless
06.2017 - 11.2021
High School Diploma -
Harry S Truman High School