Summary
Overview
Work History
Education
Skills
Timeline
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Liliana Alcantara

Newark,NJ

Summary

Bilingual college student at Kean University pursuing a BBA in Global Business. Experience in customer service and small business operations. Fluent in Spanish and English, with strong communication skills and the ability to work efficiently in fast-paced environments while managing multiple responsibilities.

Overview

3
3
years of professional experience

Work History

Operations & Program Assistant

Lily's Cake Academy Studio
PATERSON, NJ
01.2026 - Current

• Help organize and prepare baking classes for different age groups
• Assist customers with registration, questions, and scheduling
• Set up materials and prepare the classroom before each session
• Communicate with clients in both Spanish and English
• Handle payments and keep records organized
• Keep the classroom clean, safe, and ready for use
• Adjust quickly when schedules or plans change

• Contributed innovative ideas and solutions to enhance team performance and outcomes.

• Identified needs of customers promptly and efficiently.

Bakery Assistant

Lily's Cake (family business)
PATERSON, NJ
08.2023 - Current

Assisted in daily baking operations, preparing ingredients for various cakes and pastries.

  • Maintained a clean and sanitary work area throughout the day.
  • Help complete custom cake orders on time
  • Assist customers in English and Spanish
  • Handle cash and digital payments
  • Support the design and preparation of cakes for events

Education

BBA - Global Business

Kean University
Union, NJ
05.2029

Skills

  • Bilingual Spanish (Native), English (Fluent)
  • Critical thinking
  • Calm under pressure
  • Communication
  • Customer service
  • Team collaboration
  • Problem solving
  • Quick learning

Timeline

Operations & Program Assistant

Lily's Cake Academy Studio
01.2026 - Current

Bakery Assistant

Lily's Cake (family business)
08.2023 - Current

BBA - Global Business

Kean University
Liliana Alcantara