Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
Work History
Food and Beverage Director
9 Years 5 Months
Embassy Suites | Flagstaff, AZ | 03.2017 - Current
Helped general management develop prices based on inventory costs and portion sizes
Purchased food and cultivated strong vendor relationships
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
Motivated staff to perform at peak efficiency and quality
Coordinated and organized all restaurant inventory
Flooring Sales Associate
11 Months
Home Depot | Flagstaff, AZ | 06.2017 - 05.2018
Answered questions about store policies and concerns to support positive customer experiences
Assisted customers with locating and choosing merchandise in any store department
Organized store merchandise racks and displays to promote and maintain visually appealing environments
Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
Listened to customer needs and desires to identify and recommend optimal products
Opened and closed store independently when needed and prepared nightly bank drop for manager
Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
Guest Service Agent
3 Years 8 Months
Baymont Inn And Suites | Flagstaff, AZ | 09.2014 - 05.2018
Assisted guests with check-ins, account inquiries and any additional services needed
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
Greeted guests upon arrival and offered assistance
Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
Maintained consistent positive customer feedback
Arranged for transportation to and from airport, train station and events for visitors
Education
Associate of General Studies - Sociology
Coconino County Community College | Flagstaff, AZ | 05.2015
Skills
Kitchen staff coordination
Cost controls
Budgeting
Customer needs assessment
Staff management
Cleanliness
Inventory auditing
References
John Williams (General Manager) Embassy Suites Flagstaff