Professional Summary
Overview
Work History
Education
Skills
References
Timeline

Liliana Arenas-Cruz

Embassy Suites
Flagstaff,AZ
12
years of professional experience

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible, and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.

Work History

Food and Beverage Director

9 Years 5 Months
Embassy Suites | Flagstaff, AZ | 03.2017 - Current
  • Helped general management develop prices based on inventory costs and portion sizes
  • Purchased food and cultivated strong vendor relationships
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment
  • Motivated staff to perform at peak efficiency and quality
  • Coordinated and organized all restaurant inventory

Flooring Sales Associate

11 Months
Home Depot | Flagstaff, AZ | 06.2017 - 05.2018
  • Answered questions about store policies and concerns to support positive customer experiences
  • Assisted customers with locating and choosing merchandise in any store department
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Listened to customer needs and desires to identify and recommend optimal products
  • Opened and closed store independently when needed and prepared nightly bank drop for manager
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches

Guest Service Agent

3 Years 8 Months
Baymont Inn And Suites | Flagstaff, AZ | 09.2014 - 05.2018
  • Assisted guests with check-ins, account inquiries and any additional services needed
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism
  • Greeted guests upon arrival and offered assistance
  • Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
  • Maintained consistent positive customer feedback
  • Arranged for transportation to and from airport, train station and events for visitors

Education

Associate of General Studies - Sociology

Coconino County Community College | Flagstaff, AZ | 05.2015

Skills

Kitchen staff coordination
Cost controls
Budgeting
Customer needs assessment
Staff management
Cleanliness
Inventory auditing

References

  • John Williams (General Manager) Embassy Suites Flagstaff

907-310-4922

  • Nathalie Restrepo (Accountant) Embassy Suites Flagstaff

928-600-1561

  • Willie Hamilton (Co-Worker)

928-853-0036

Timeline

Flooring Sales Associate

Home Depot
06.2017 - 05.2018Read More

Food and Beverage Director

Embassy Suites
03.2017 - CurrentRead More

Guest Service Agent

Baymont Inn And Suites
09.2014 - 05.2018Read More

Coconino County Community College

Associate of General Studies from Sociology
Read More
Liliana Arenas-Cruz