Samantha Babcock
Kalkaska
Summary
Dynamic Director of Food & Beverage at Shanty Creek Resort, skilled in budget management and team building. Proven track record in enhancing customer experiences and improving operational efficiency. Adept at vendor management and food safety compliance, fostering a culture of collaboration and continuous improvement within multi-outlet operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Food & Beverage
Shanty Creek Resort
Bellaire
04.2023 - Current
- Strategic Planning
- Budgeting & P&L Oversight
- Menu Engineering
- Vendor & Supplier Management
- Food Safety & Compliance
- Team Building & Training
- Customer Experience Enhancement
- Multi-Outlet Operations
- Inventory & Cost Control
- Event Management
- Strategic Planning
- Budgeting & P&L Oversight
- Menu Engineering
- Vendor & Supplier Management
- Food Safety & Compliance
- Team Building & Training
- Customer Experience Enhancement
- Multi-Outlet Operations
- Inventory & Cost Control
- Event Management
Banquet Manager
Shanty Creek Resort
Bellaire
06.2022 - 04.2023
- Coordinate with conference service managers, kitchen staff & guests when appropriate to align expectations
- Ensure all banquet functions are smooth and all guest needs are fulfilled
- Devise and implement new strategies (training, schedules, best practices) to improve team performance, improve productivity, and increase operational efficiency
- Write schedules
- Order beer and liquor dependent on needs.
- Supervisor: Lynn Blanchard 231.533.7185
Juvenile Probation Officer
Department of Juvenile Justice
Sebring
02.2022 - 06.2022
- Monitor youth on Probation
- Make referrals for services need for youth
Family Service Advisor
Crown Hill Memorial Park
Cincinnati
07.2021 - 01.2022
- Assist families with At-Need and Pre-Need planning
- Schedule burials in coordination with Funeral Directors and grounds staff
- Memorial Design
- Supervisor: Robin Pursley 513.851.7170
Assistant Store Manager
Dick’s Sporting Goods
Dayton
11.2013 - 03.2021
- Run Softlines departments to reach sales goals
- Ensure company and brand standards are met
- Softlines Departments responsible for 48%-52% of store sales annually
- Recruit, interview, onboard, train and retain talent
- Development of Team
- Supervisor: Mike Bauser 937.426.2955
Legal Assistant
Office of the State Attorney
Sebring
04.2005 - 08.2011
- Maintained case files for 3 attorneys
- Keep all victims aware of case progress
- Maintain work calendars and schedule appointments for 3 attorneys
- Issue subpoenas
- Attend court hearing when needed.
- Was involved in the interview, hiring and training process for the last 2 years.
- Supervisor: Jane Bayless 863.402.6549
Education
Master’s Degree - Human Resources
Johnson & Wales University
Providence, RI04-2026
Bachelor’s Degree - Food and Beverage Management
Johnson & Wales University
Providence, RI01.2016
Associates Degree - Baking & Pastry Arts
Johnson & Wales University
North Miami, Fl01.2013
Skills
- MS- Office
- Microsoft Teams
- Recruitment and Retention
- Self-Motivated Professional
- Excellent work ethic
- Customer Service
- Highly Organized
- Merchandising Operations
- Developing Brand-Messaging
- Employee training
- Budget management
- Customer service
- Food safety
- Project management
- Vendor management
- Cost estimation
- Calendar and scheduling software
- Front of house management
- Professional demeanor
- Collaboration and teamwork
- Cost reduction
- Performance analysis
- Labor and overhead cost estimation
- Workflow planning
- Food safety compliance
- Analytical thinking
- Reliable and responsible
- Self motivation
- Scheduling staff
- Money handling
- Task prioritization
- Coaching and mentoring
- Quality assurance
- Service quality improvement
- Back of house management
- Training and onboarding
- Kitchen staff coordination
- Recipe creation
- Supply chain management
- Hospitality management
- Budget administration
- Work Planning and Prioritization
- Continuous improvement
- ServSafe food manager
Certification
- Serve Safe Manager certificate
- Tips Certified
Timeline
Director of Food & Beverage
Shanty Creek Resort
04.2023 - Current
Banquet Manager
Shanty Creek Resort
06.2022 - 04.2023
Juvenile Probation Officer
Department of Juvenile Justice
02.2022 - 06.2022
Family Service Advisor
Crown Hill Memorial Park
07.2021 - 01.2022
Assistant Store Manager
Dick’s Sporting Goods
11.2013 - 03.2021
Legal Assistant
Office of the State Attorney
04.2005 - 08.2011
Master’s Degree - Human Resources
Johnson & Wales University
Bachelor’s Degree - Food and Beverage Management
Johnson & Wales University
Associates Degree - Baking & Pastry Arts
Johnson & Wales University
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